Recruitment Administrator (Temporary Staff)

St Mungo's; City of Westminster; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading UK homelessness charity is seeking a Resourcing Administrator to support recruitment, onboarding, and retention of temporary staff. The ideal candidate will possess strong customer service and organisational skills with a proactive attitude. Responsibilities include administrative support for various People activities, handling queries, and conducting compliance audits. The role offers an opportunity to gain experience in the People Team function within a supportive environment.

Qualifications

• Exceptional customer-service skills in a busy environment.
• Strong planning and organisational skills.
• Detail-oriented with focus on accuracy in data handling.
• Proactive attitude and willingness to learn.

Responsibilities

• Provide administrative support for temporary staff activities.
• Conduct pre-employment checks for casual workers.
• Be the first point of contact for day-to-day queries.
• Contribute to compliance monitoring of agencies.

Skills

Customer-service skills

Planning and organisational skills

Attention to detail

Problem-solving

Tools

Database management systems

Job description

Are you a solution-focused individual with great customer service skills, interested in developing your experience in a People Team function for a leading UK homelessness charity? If the answer is yes, then we have the ideal role for you! Temporary workers are vital to the continuous and effective running of St Mungo's services. We have our bank of around 370 casual locum workers who, along with a range of temporary agency partners, cover staffing gaps across the organisation. Working as part of a small sub‑team within the wider Resourcing Team you will join us as a Resourcing Administrator and play a pivotal role in supporting the recruitment, onboarding and retention of casual workers and temporary agency staff across the organisation.

Responsibilities

• Provide administrative support for a range of People activities relating to temporary staff, including recruitment, compliance, onboarding, payroll, L&D and offboarding.
• Carry out all pre‑employment checks for casual workers to St Mungo's Locum Bank, processing a high volume of applications from various sources including staff leavers, agency workers, students, volunteers and external applicants.
• Be the first point of contact for day‑to‑day queries from locums, managers and agencies, dealing promptly and effectively by phone, email and in person.
• Conduct agency audits and contribute to the ongoing compliance monitoring of agencies on St Mungo's Agency Preferred Supplier List (PSL).

Qualifications and Experience

• Have exceptional customer‑service skills and proven experience working in a busy service environment.
• Strong planning and organisational skills and the ability to work on and prioritise a range of different and competing tasks.
• A close eye for detail and an appreciation of the importance of accuracy when monitoring and inputting People data.
• Some experience of working with database management systems – this may be a staff booking system, a core People system, ATS or LMS.
• The ability to problem‑solve and the tenacity to see tasks through to completion.

Whilst advantageous, you don't necessarily need to have extensive experience in a Recruitment or People role; what's important is having a pro‑active, 'can do' attitude, along with a willingness to learn!