Receptionist | University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent healthcare provider in Bristol seeks a part-time Receptionist to provide reception services at both Main and Outpatient Reception. The ideal candidate will work 20.75 hours per week, including weekends and bank holidays, ensuring a welcoming environment for patients. Strong teamwork, communication, and computer skills are essential. This role is part of a dedicated team focused on improving patient care.

Qualifications

• Experience in a reception or customer-facing role.
• Ability to work shifts, including weekends and bank holidays.
• Strong communication skills and friendly demeanor.

Responsibilities

• Provide reception services at both Main and Outpatient Reception.
• Answer telephone calls and redirect as necessary.
• Book patient appointments and greet them warmly.

Skills

Teamwork

Customer Service

Telephone Management

Microsoft Office

Patient Interaction

Tools

Medway

Job description

We are looking for an enthusiastic, part-time Receptionist to join our busy hospital for 20.75 hours per week, on a shift pattern. You will be required to cover main Reception and Outpatient Reception, including weekends and bank holidays.

Note: Previous applicants need not apply.

1. Work as part of a team providing reception services at both Main and Outpatient Reception, including being the initial point of contact.
2. Answer telephone calls and redirect as appropriate.
3. Book patients for their appointments.
4. Meet and greet patients in an open and welcoming manner.
5. Work according to a shift pattern, including weekends and bank holidays.
6. Prioritize workload daily.
7. Use various computer systems, including Microsoft Office and Medway.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff and more than 100 clinical services across 10 sites, serving over 500,000 people in South West England.

UHBW has been rated 'Good' by the CQC. We are a forward-thinking, multi-award-winning Trust committed to improving patient care through innovation and research. Our hospitals are located in Bristol and Weston, offering a vibrant city life or seaside living, with easy access to the South West's attractions.

UHBW is dedicated to safeguarding vulnerable groups and promoting diversity. We aim to recruit a workforce that reflects the community's diversity and to design services around individual patient needs.

For more information, please refer to the attached job description and person specification.

This advert closes on Friday, 1 August 2025.