Receptionist | University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large acute healthcare provider in Bristol is seeking a motivated Receptionist to join their Outpatient Reception team. The role involves greeting patients, managing clerical tasks, and ensuring a professional atmosphere. Candidates should be flexible, empathetic, and committed to confidentiality. This is a permanent position with a full-time schedule and offers a chance to work within a respected healthcare environment.

Qualifications

• Motivated and enthusiastic individual required for the Outpatient Reception team.
• Ability to handle distressed patients empathetically.
• Flexibility to utilise skills in other functions when appropriate.

Responsibilities

• Greet arriving patients and assist with clinic preparation.
• Liaise with wards, clinical staff, and GPs.
• Input outcomes of appointments on the Patient Administration System.

Job description

Overview

We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team.

We have x2 Permanent Receptionist posts available. These posts are 37.5 hours per week and would be split across the four Outpatient Reception areas of the Bristol Dental Hospital. The working schedule is 8.30 am to 5.00 pm (1 hour lunch); however, the successful candidate will be asked to work 8.00 am to 4.30 pm (1 hour lunch) on a rota basis. This will be Monday to Friday.

Responsibilities

• Greet arriving patients and their families, assist with clinic preparation and carry out general clerical duties under the supervision of the Outpatient Reception Team Leader.
• Liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as required.
• Provide a caring and professional approach towards patients, relatives and carers, including handling distressed patients empathetically while remaining resilient.
• Carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
• Keep waiting areas tidy and ensure patient information materials are up to date.
• Input outcomes of appointments, including those of patients who did not attend, on the Patient Administration System (PAS) and other relevant computer systems in a timely and accurate manner according to Trust standards.
• Maintain confidentiality and discretion and comply with the Data Protection Act and local Trust policies at all times.
• Act with flexibility to utilise skills in other functions when appropriate.
• Be aware of Service and Trust policies and guidelines and ensure all are adhered to.

About the Employer

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall. Our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking, multi-award-winning Trust and a digital exemplar committed to improving patient care, our research and innovations have a positive local and global impact.

Our hospitals are spread across Bristol and Weston.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer, we actively seek a diverse workforce and aim to recruit and retain a workforce that represents the local population. Anonymous information may be used from your application to ensure we meet our pledge.

Notes

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

This advert closes on Wednesday 8 Oct 2025.