Receptionist/ Secretary (Flexible Fixed Term Maternity Cover Contract)

NHS; Sheffield; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare practice in Sheffield is seeking a Receptionist/Secretary for a flexible fixed-term maternity cover contract. This role focuses on delivering efficient patient care through administrative support. Candidates should be friendly, organized, and able to manage multiple tasks in a busy environment. The position provides 25 days of annual leave plus bank holidays, contributing to a supportive work culture.

Benefits

25 days annual leave plus bank holidays

Social events during summer and Christmas

Qualifications

• Demonstrate excellent customer service skills and team experience.
• Familiarity with confidentiality requirements.
• Ability to work in a busy environment while maintaining professionalism.

Responsibilities

• Maintain and monitor appointment systems on SystmOne.
• Process patient requests and ensure they are directed appropriately.
• Support the clinical team with clerical assistance and ensure security.

Skills

Excellent customer service skills

Good telephone manner

Multitasking

Professionalism

Flexibility in working pattern

Education

Maths and English GCSE- A* to C or equivalent

Tools

SystmOne

Accurx

Job description

Receptionist/ Secretary (Flexible Fixed Term Maternity Cover Contract)

Join a Team That Puts People First - Receptionist/SecretaryOpportunity at Richmond Medical Centre

At Richmond Medical Centre, we don't just work, we thrive.Team wellbeing is at the heart of everything we do, and we've built a workplacethat's open, inclusive, and genuinely supportive. If you're looking for a rolewhere your ideas count and your wellbeing matters, this could be the perfectfit.

We're excited to offer a temporary opportunity for aReceptionist/Secretary to join our friendly team, covering maternity leave forone of our valued colleagues. This role is set to begin on Monday 27th Octoberand will last for 9 months.

As part of our busy practice, you will play a key role indelivering high-quality patient care by providing efficient and compassionateadministrative support. From day one, you'll have access to the tools,resources, and encouragement you need to grow, shine, and do your best work(with plenty of laughs along the way).

What's in it for you?

• 25 daysannual leave plus bank holidays (pro-rata)
• Summer and Christmas social events, because webelieve in celebrating together

If you're ready to bring your skills to a team that valueskindness, collaboration, and a good cup of tea, wed love to hear from you.

Main duties of the job

The duties and responsibilities to be undertaken by membersof the Practice administration team include supporting clinicians with tasks, providing excellent patient care and maintaining the practice bookings system. Duties may be variedfrom time to time under the direction of the Operations /Practice Manager,dependent on current and evolving Practice workload and staffing levels.

This is a diverse and varied role where no 2 days are the same, so a willingness to adapt is essential, as well as enjoying working as part of a team and supporting others.

About us

Situated in the heart of Richmond, Sheffield, we are adynamic 4 partner surgery with a patient list size of 9,900. Our practice fallswithin the boundary of South Yorkshire ICB and we are part of the collaborative2 Townships PCN which consists of 5 practices.

We are a patient centric practice with a family orientatedapproach and are keen advocates of Greener Practice credentials. Rated Goodby the CQC, we are a patient-focused, high-performing practice, consistentlyachieving strong results in QOF.

Our multidisciplinary team includes 5 other salaried GPs, 4practice nurses, 3 healthcare assistants, as well as an experiencedadministrative and reception team. Our ARRs roles include a physiotherapist,social prescribers, an occupational therapist, HCA and pharmacists.

As an accredited training practice, we provide education forGP trainees. Our team of Partners are experienced trainers committed tomentoring the next generation of clinicians.

Job responsibilities

• Maintaining and monitoring the Practiceappointments system on SystmOne.
• Processing personal and telephone requests forappointments, visits and telephone consultations and ensuring callers aredirected to the appropriate healthcare professional.
• Taking messages and passing on information
• Filing/Scanning and retrieving paperwork
• Processing repeats prescriptions in accordancewith Practice guidelines
• Computer data entry/data allocation andcollation; processing and recording information in accordance with Practiceprocedures
• Initiating contact with and responding torequests from patients, other team members and associated healthcare agenciesand providers
• Clearing and re-stocking consulting rooms asrequired
• Providing clerical assistance as requiredincluding word/data processing, filing, photocopying and scanning
• Monitoring of stationery/clinical room and othersupplies
• Accepting and documenting samples from patients
• Assisting secretary with typing referrals andother documentation when required
• Supporting when patients or clinical staffrequest a chaperone
• Assisting with spot cleaning of the premises asand when required to ensure that all patient areas are presentable throughoutthe day
• Ensuring building security, closing doors, windowsand shutters at the end of the day.

Person Specification

Experience

• The successful candidate will have and be able to demonstrate:
• Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Professionalism;
• Adept in using own initiative when working alone;
• Experience of working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Qualifications

• Maths and English GCSE- A* to C (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.