Receptionist/Porter

Dorset Healthcare; Winchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Winchester is looking for a multi-skilled individual to provide patient-focused administration and portering within the Physiotherapy Department. Responsibilities include acting as a first point of contact for patients, offering efficient reception services, and supporting the hospital's operations. Ideal candidates should possess strong clerical, organizational, and communication skills.

Qualifications

• Good clerical, organisational, communication and people skills are required.

Responsibilities

• Act as a first point of contact for patients and visitors.
• Provide an effective reception and administration service.
• Utilise clinic capacity to minimize patient waiting times.
• Provide portering services to support patient care.
• Ensure safety in designated areas of the hospital.

Skills

Clerical skills

Organisational skills

Communication skills

Interpersonal skills

Job description

Overview

This multi-skilled role provides an effective, patient-focused service in the delivery of administration and portering within the Physiotherapy Department at St Leonards Hospital.

Responsibilities

• Act as a first point of contact on the telephone or face to face for patients, visitors and other healthcare professionals, providing a positive and responsive point of contact on behalf of the Physiotherapy Department and Trust during opening hours.
• Provide an effective, efficient reception and administration service to patients and other visitors to the department.
• Utilise clinic capacity to ensure patients are not waiting longer than the Trust's guidelines for their appointment.
• Provide appropriate portering services to support patient care and hospital operations.
• Support all other teams within St Leonards Hospital as required.
• Monitor certain areas of the building to ensure the safety of staff working within the hospital.

Qualifications / Skills

• Good clerical, organisational, communication and people skills are required.