Receptionist/Porter

Antistatique; Southampton; On-site; GBP 15,000; Part time

Job summary

A healthcare provider in Southampton is seeking a multifaceted administrator and porter to ensure effective service delivery and patient interaction. Responsibilities include providing reception services and supporting hospital operations. The ideal candidate must have NVQ level 2 in office procedures and good communication skills. This part-time permanent position offers a salary of £14,679 per year.

Qualifications

• Experience in using IT systems is essential.
• First Aider qualification is required.
• Flexible to the needs of the service.

Responsibilities

• Act as first point of contact for patients and visitors.
• Ensure patient waiting times comply with guidelines.
• Provide portering services within the hospital.

Skills

Good communication skills

Ability to prioritise effectively

Use initiative

Education

NVQ level 2 in office procedures

English language qualification CSE level

Job description

Overview

Job Summary

This is a multi-skilled roll to provide an effective, patient-focused Service in the delivery of administration and portering.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties

Administration

• Ensure that no patient waits longer than the Trust's guidelines for their appointment by utilising clinic capacity to a maximum
• To act as a first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals, providing a positive and responsive point of contact on behalf of the Physiotherapy Department and Trust during opening hours.
• To provide an effective, efficient reception and administration service, to patients and other visitors to the department.
• The post will require the utilisation of good clerical, organisational, communication and people skills.

Portering

• Provision of appropriate portering services
• To be support all other Teams within St Leonards Hospital as required.
• To monitor certain areas of the building and ensure safety of staff working within the hospital.

About Us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a widerange of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better everyday through excellence, compassion and expertise in all we do.

Details

• Date posted: 25 September 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £14,679 a year p.a
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 152-C201.25
• Job locations: St Leonards Hospital, Ringwood Road, Hants, BH24 2RR

Job Description

Job responsibilities: For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact.

Qualifications

Essential

• NVQ level 2 or equivalent in office procedures
• English language qualification CSE level or equivalent
• First Aider

Desirable

• Experience of working in a similar role

Skills and training

Essential

• Ability to use own initiative within sphere of responsibility.
• Good communication skills, both in written and verbal
• Ability to prioritise effectively

Personal Qualities

Essential

• Flexible to needs of service
• Understanding of confidentiality
• Able to perform under pressure.

Desirable

• Team working.

Knowledge

Essential

• Previous experience in using IT systems

Desirable

• Previous experience in creating/using spreadsheets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Dorset HealthCare University NHS Foundation Trust

Address: St Leonards Hospital, Ringwood Road, Hants, BH24 2RR

Employer's website: https://www.dorsethealthcare.nhs.uk/work-for-us