Receptionist (Full Time) - King Street Townhouse Hotel

THG; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A global ecommerce group in Manchester is seeking a passionate individual to join their team and create memorable guest experiences. Responsibilities include welcoming guests, managing bookings, providing concierge services, and ensuring customer satisfaction. Ideal candidates will have strong communication, problem-solving, and IT skills. A variety of additional benefits are offered, including discounts and wellness services.

Benefits

Fantastic bedroom rates for yourself and friends

20% off dining at the hotel

50% off dining at Hale Country Club & Spa

Onsite GP

Annual leave entitlement increasing with service

Meals provided when on duty

Qualifications

• Responsibility to maintain high standards of professionalism.
• Excellent interpersonal skills to welcome and assist guests.
• Ability to manage multiple administrative tasks.

Responsibilities

• Welcoming guests and checking their details against bookings.
• Allocating rooms and providing keys.
• Answering phones and delivering messages.
• Providing concierge services.

Skills

Strong communication and interpersonal skills

Excellent customer service skills

Strong IT skills and knowledge of booking systems

Problem-solving abilities

Flexibility and ability to respond appropriately

Excellent administration and organisational skills

Discretion and sensitivity

Job description

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets, arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits
• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

We are THG, a global ecommerce group with a portfolio of leading retailers and brands. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Benefits

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off
• Meals provided when on duty