Receptionist Full Time

Nuffield Health; Woking; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization located in Woking is seeking a Ward Administrator to join their team. The role focuses on providing exceptional customer service while supporting the hospital's reception and administrative functions. Responsibilities include managing patient records, coordinating activities, and ensuring confidentiality. Candidates should have relevant experience in administration, excellent communication skills, and the ability to handle sensitive information. The organization also offers a competitive benefits package, including fitness rewards and a supportive work environment.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience working in Healthcare administration or relevant reception environment.
• Good IT and keyboard skills.

Responsibilities

• Provide excellent customer service experience.
• Explain sensitive or complicated information clearly.
• Maintain accurate patient treatment information.

Skills

Multi-tasking

Flexibility

Exceptional telephone skills

Customer service

Time management

Organisational skills

Attention to detail

Professionalism

IT skills

Good communication skills

Job description

Ward Administrator

Woking Hospital | Customer | Permanent | Full Time

Competitive Salary

30 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Our focus is on bringing the best of what we offer to the local community. If you have an aptitude to build strong relationships and drive customer experiences, you could be who we are looking for.

As a Ward Receptionist, you will be the face of Nuffield Health Woking Hospital and play a part in building a healthier nation. You will provide an excellent customer service experience and be sensitive to our customers’ needs and be confident to deal with various departments within the hospital.

As Ward Receptionist, you will :

• Have the ability to explain sensitive or complicated information in a clear, sympathetic and easily understood manner,
• Coordinate, plan and organise a wide range of daily activities and preparing all the relevant clinical paperwork for patient’s relating to their procedure,
• Maintain an accurate account of patient treatment information by filing and retrieving patient records,
• Obtain, record and update patients’ personal information,
• Protect patients’ rights through maintaining confidentiality of medical, personal and financial information,
• Use your empathy and customer service skills to build a positive relationship,
• Answer the phone, dealing with enquiries and booking appointments,
• Good IT and keyboard skills,
• You will have experience working within Healthcare administration or a relevant reception environment,
• Work collaboratively with the team to achieve the daily goals.

Ward Administration Skills required

• Multi-tasking
• Flexibility
• Exceptional telephone skills
• Customer service
• Time management
• Organisational skills
• Attention to detail
• Professionalism
• IT skills
• Good communication skills

Personal Characteristics

• Be friendly and welcoming
• Have patience and understanding
• Follow instructions and procedures
• Work accurately and methodically
• Use own initiative but also work collaboratively in the team
• Be confident

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

It starts with you.