Receptionist - Emergency Care

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Reading seeks a support role within the Emergency Directorate. The position involves providing clerical and administrative support, coordinating patient registration, and assisting clinical staff. Candidates should be self-motivated with attention to detail and flexibility to work various shifts. Previous healthcare experience is desirable.

Qualifications

• Experience in a clerical and administrative role, preferably in healthcare.
• Ability to provide reassurance to distressed patients and visitors.
• Knowledge of Electronic Patient Records (EPR) is desirable.

Responsibilities

• Act as the first contact for families and professionals.
• Coordinate patient registration at the Emergency Department.
• Assist with administration paperwork during clinical rounds.
• Adapt to the demands of the Emergency Care Directorate.
• Support clinical colleagues with patient registration.

Skills

Self-motivated

Attention to detail

Flexibility to work 24/7 shifts

Job description

Overview

The post holder will be responsible for delivering an effective and efficient support service to the Emergency Directorate, to assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties that support the administrative elements of the emergency patient pathway, along with receptionist responsibility to the Emergency Department, both Adult and Paediatric areas.

Responsibilities

• First line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitors.
• Coordinate and ensure the smooth registration of patients attending the Emergency Department and designated outpatient clinics.
• Assist in the preparation of the administration paperwork and attend the clinical board rounds throughout various times.
• Act as a multi-skilled worker within the Emergency Care Directorate adapting to the competing demands of the service.
• Registration of patients attending the department and assisting clinical colleagues with administration duties.

Requirements / Qualifications

• Self-motivated individual who can work well within a team and demonstrate the ability to use own initiative.
• Attention to detail and flexibility to work across a 24 hour shift pattern is essential.
• Knowledge of EPR and previous experience of having worked in a similar environment desirable.

Shift patterns

Various shifts - to include late shifts, early shifts, evenings, nights and weekends.

About the Trust

The Royal Berkshire NHS Foundation Trust is the main provider of hospital services for the population of Reading, Newbury, Wokingham and the towns and villages of west Berkshire.

Context and Values

Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. We employ more than 5,500 staff from 39 different nationalities and deliver care from a network of facilities across sites in Bracknell, Henley-on-Thames, Reading, Thatcham and Windsor. Our values: Compassionate, Aspirational, Resourceful, Excellent. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.