Receptionist/Care Navigator

NHS; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is looking for a Receptionist/Care Navigator to provide friendly and efficient service in a medical practice. This role involves patient reception, administrative duties, and support to clinical staff. Candidates should have good communication skills, empathy, and basic IT knowledge, as well as a GCSE (or equivalent) in English and Maths. The position is available for up to 37.5 hours per week with competitive pay and flexible working patterns, including full-time and part-time options.

Qualifications

• Basic IT skills are essential.
• Good interpersonal communication skills to interact with patients.
• Good time management to handle scheduling effectively.
• Empathy and compassion for patient support.
• A team player attitude is required.

Responsibilities

• Greet patients and visitors courteously.
• Answer telephone calls and respond to enquiries.
• Book, reschedule, or cancel appointments using the clinical system.
• Handle incoming and outgoing correspondence and process prescriptions.
• Liaise with healthcare professionals to ensure smooth workflow.

Skills

Basic IT skills

Good interpersonal communication skills

Good time management

Empathy & compassion

Team player attitude

Education

GCSE (or equivalent) in English and Maths

Tools

EMIS

Job description

Job Summary

We are recruiting for a Receptionist/Care Navigator up to 37.5 hours per week.

A GP Receptionist/Care Navigator plays a vital role in the smooth running of a medical practice. They are the first point of contact for patients – in person, on the phone, or via digital communication – and ensure a friendly, efficient, and professional service. This role combines administrative duties with patient support, requiring excellent communication skills, empathy, and attention to detail.

Main Duties

• Patient Reception & Communication – greet patients and visitors courteously, answer telephone calls, respond to enquiries, book, reschedule, or cancel appointments using the clinical system, register new patients, and update existing records.
• Administrative Duties – handle incoming and outgoing correspondence (emails, letters, test results), process prescriptions and repeat medication requests, manage waiting lists, referrals, and follow‑up appointments, maintain confidentiality and adhere to GDPR, and handle payments for private services.
• Support to Clinical Staff – liaise with doctors, nurses and other healthcare professionals to ensure smooth workflow, prepare patient notes, files and documents for consultations, assist in coordinating clinics, home visits and specialist appointments.
• Systems & Record Keeping – use EMIS to record and update patient information, ensure accurate data entry and coding.

About Us

We are a friendly GP practice in Leek, with 4 GPs, a nursing team (including Nurse Practitioners, Practice Nurses and Health Care Support Workers), and an administration team.

Details

Pay scheme: £13.87 an hour
Contract: Permanent
Working pattern: Full‑time, Part‑time
Reference number: A5944‑25‑0003
Job location: Leek Health Centre, Fountain Street, Leek, Staffordshire, ST13 6JB

Person Specification

Essential

• Basic IT skills
• Good interpersonal communication skills
• Good time management
• Empathy & compassion
• Team player attitude
• GCSE (or equivalent) in English and Maths

Desirable

• Knowledge of clinical IT systems (EMIS)
• Experience working in a GP practice

Qualifications

• GCSE (or equivalent) in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.