Receptionist / Administrator - Therapies

Barts Health NHS Trust; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a full-time Band 3 administrative clerk in the Therapy Department. The role involves supporting therapy teams with front-line patient contact, reception duties, and administrative tasks across multiple hospitals. Successful candidates will possess strong IT skills, communication abilities, and work collaboratively as part of a team. This role is pivotal for ensuring effective service delivery and may involve evening and weekend shifts.

Qualifications

• Must have experience or working on reception.
• Minimum of 2 years administration experience is desirable.
• Knowledge of CRS is advisable, but training can be provided.

Responsibilities

• Provide reception and administration support to the outpatient therapy teams.
• Assist with data collection and staff development.
• Ensure smooth running of the department.

Skills

Good communication skills

Good organisational skills

Flexible in approach

Good team player

Education

General education – numerate and literate

Tools

IT packages (Word, Excel, Outlook, Power Point)

Job description

Job overview

A vacancy has arisen for a full time Band 3 administrative clerk in the Therapy Department at Whipps Cross Hospital. This service provides treatment for patients referred by consultants and local GP’s. The Whipps Cross Hospital Therapy service is based across three sites. There are excellent links between all sites and staff, regular meetings are held for information and service planning. The Band 3 Administrative / Receptionist Clerk may be required to work at Whipps Cross Hospital, Chingford Hospital and Wanstead Hospital and may involve working evenings and possibly weekends. The post holders may be required to cover Orthotics. They will work as part of a team which consist of Receptionists, Receptionist with administration duties and report to a Site Administrative Lead. They will liaise with other support workers, students, physiotherapists, site leads and managers. The post holder will support with patient, staff enquiries and reception duties. Applicants must have good communication and computer skills. We use the Choose and Book system for GP referrals and the CRS electronic appointment system. Knowledge of CRS would be desirable but training can be arranged. Reception and typing experience would be essential. The successful applicant will be part of a team involved in front-line patient contact. For further details please contact Maree Storey, Physiotherapy Site Administration Manager on 020 8535 6671.

Main duties of the job

The main duties involve full receptionists with administration duties and support to the Extended Scope Therapy Service, physiotherapists and investigate complaints, participate in data collection, supporting Band 5 in other delegated duties. This post may require to work across three local sites and evening cover, assist with staff development and training and management may request further tasks as required.

To provide reception and administrative support to the outpatient therapy teams and orthotics team based at Whipps Cross hospital. Providing effective office system management to ensure the smooth running of the department and assist the therapy team in the provision of the service.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm‑free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Experience

• Essential criteria
  • Experience in the use of IT packages such as Word, Excel, Outlook and Power Point
  • Experience or working on reception
• Desirable criteria
  • Experience of using Healthroster.
  • Experience of using CRS
  • Minimum of 2 years administration experience

Skills

• Essential criteria
  • Good communication skills, with an ability to communicate professionally at all levels.
  • Good organisational skills
  • Flexible in approach
  • Good team player

Knowledge

• Essential criteria
  • Proactive with the ability to use own initiative.
  • Ability to assess risks and report any issues that may put Health and Safety at risk.

Qualifications

• Essential criteria
  • A good standard of general education – numerate and literate.

Other

• Essential criteria
  • Complies with legislation, policies and procedures
  • Understanding of Human Rights, Equality and Diversity policies and procedures.
  • Understanding of Data Protection Act and Freedom of Information Act.
  • Visa Sponsorship Information

Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.

Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.

If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.

To be eligible for sponsorship, the following conditions must be met :

• Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here : - .
• Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High‑Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
• Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
• English language: Applicants must demonstrate English proficiency at CEFR level B1 or higher.
• Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)