Receptionist/Administrator (Patient Care Navigator)

Newcastle Medical Centre; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in the UK is seeking a Receptionist/Administrator to assist with patient care navigation. The role includes signposting patients, booking appointments, and handling queries in various formats. Ideal candidates will have strong interpersonal skills, relevant qualifications, and experience in GP practice. Join a supportive team in a dynamic environment.

Benefits

NHS Pension Scheme

Qualifications

• Must have experience working with the public.
• Experience working in a GP practice is essential.
• Typing and/or ECDL qualification is preferred.

Responsibilities

• Signpost patients to the appropriate person/organisation.
• Book appointments and manage queries via phone, email, and in-person.
• Scan, code documents, and process referrals.

Skills

Interpersonal skills

Communication skills

Basic IT skills

Knowledge of SystmOne

Education

GCSE grade A-C in English and Maths

Additional Administrative Qualification

Job description

Receptionist/Administrator (Patient Care Navigator)

This is a varied role which includes face to face contact with the public as well as a wide range of administrative tasks which means that every day is different. If you like to help people and are able to work as part of a great team as well as able to work on your own initiative then this could be the job for you.

Main duties of the job

You should be a person who has a desire to help and problem solve. You will be required to sign post patients to the most appropriate person/organisation for their needs. Book appointments, answer telephone, email and face to face queries. Scan and code documents aswell as process referrals as required. Follow practice procedures.

About us

We are a city centre GP practice with over 21500 patients. We are continually looking of ways to improve and meet the needs of our patients. We have a Primary Health Care Team that consists of GPs, Nurses, HCA, Practice Manager, Administrators, Office Manager, Primary Care Navigators, Pharmacist and Social Prescribing Link Worker.

As an employee you will be enrolled in the NHS Pension Scheme (unless you choose to opt out)

Job responsibilities

Primary Care Navigator - please see the Job Description which is available to download for full details

Person Specification

Qualifications

• GCSE grade A-C in English and Maths
• Additional Administrative Qualification

Experience

• Experience of working with members of the public
• Experience of working in a GP practice

Knowledge and Skills

• Good interpersonal and communication skills
• Basic IT skills
• Knowledge of SystmOne
• Excellent interpersonal and communications skills
• Typing and/or ECDL qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.