Receptionist/Administrator

Redwell Medical Centre; Wellingborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wellingborough is seeking an Administration Clerk/Receptionist to join their friendly office team. This role involves managing patient communications, scheduling appointments, and administrative duties. Ideal candidates should possess good organizational skills, relevant qualifications, and be reliable and flexible. Training will be provided for those without prior experience in a GP setting. The position offers 33.5 hours per week with overtime for Saturday mornings and holiday cover.

Qualifications

• Experience in a GP surgery is preferable but training will be provided.
• Ability to use own judgement and work under pressure.
• Must observe confidentiality at all times.

Responsibilities

• Provide efficient reception service to patients and visitors.
• Deal with general enquiries and schedule appointments.
• Manage patient records and ensure accuracy.

Skills

Good organisational skills

Strong communication skills

Reliability

Flexibility

Education

GCSE in Maths and English

Educated to GCSE level

NVQ Level 2 in Health & Social Care

Job description

Redwell Medical Centre is looking for an Administration Clerk/Receptionist to join our friendly office team for 33.5 hours per week.

Hours

Mon 8.00 - 18.30

Tues 8.00 - 13.30

Wed 8.00 - 17.30

Fri 8.00 - 13:00

You will also be expected to work on some Saturday mornings (1 in 4) between 8am and 11am, which will be additional and paid as overtime.

You will be expected to be available for overtime to cover annual leave which is on a rota basis, given up to a month in advance. You may also need to occasionally cover for sickness.

Main duties of the job

We are looking for an enthusiastic, reliable and hardworking individual with good organisational and communication skills. The role will include a range of reception/admin duties which can include: answering the phone, dealing with general enquiries, booking appointments, scanning records onto the clinical system, record filing etc.

Experience is desirable but full training will be given to the right candidate.

About us

Our Practice consists of 4 Partners (3 GPs and 1 Advanced Pharmacist Practitioner), 5 Salaried GPs, 1 Advanced Nurse Practitioner, 2 Practices Nurses, 1 Nurse Associate and a HCA. We have a friendly administration team of approx 13 staff led by the Operations Manager, Business Manager, Office Manager and Admin Support Manager. We also work closely with the PCN (Primary Care Network) and use the services of a Pharmacist, Mental Health Worker, Paramedic Home Visiting Service, Physiotherapists and Social Prescribers.

We are an EMIS web practice with approximately 12,000 registered patients living in the Wellingborough area and surrounding villages.

Job responsibilities

JOB DESCRIPTION

MedicalSupport Team Member

Responsible to: Office Manager

SPECIALREQUIREMENTS OF THE POST:

Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.

Ability to perform accurately any function requested of them and to assist the practice to run efficiently.

To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients.

MAINDUTIES AND RESPONSIBILITIES

Reception/Admin

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Use your own judgment and communication skills to ensure that patients who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into the visit book when requested, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

File prescriptions and forms ready for collection by patients and pharmacies.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Give out results when necessary.

Enter patient information on to the computer as required. Change of address etc.

Scan documents onto the patient's record accurately.

Patient notes and correspondence:

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Telephone

To answer telephone calls promptly and politely with understanding of each patient's problems.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

General

Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies

Covering duties for holidays and sickness when required.

Enter patient information onto the computer as required.

Undertake any other additional duties appropriate to the post as requested by the Partners or management team.

Patient confidentiality must be maintained at all times

You are requested to be flexible and the employers reserve the right to alter such fixed hours as may be considered necessary to ensure that the Medical Centre runs smoothly.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification

Qualifications

• Educated to GCSE level
• GCSE in Maths and English
• NVQ Level 2 in Health & Social Care

Experience

• Previous experience of working in a GP surgery is preferable but full training will be given to the right candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.