Receptionist/Administrator

Hawthorn Medical Centre; Trowbridge; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare practice in Trowbridge is seeking a compassionate and reliable individual to join their Patient Services Team. This role offers 10 hours per week with opportunities for overtime, assisting patients both in-person and over the phone, while handling various administrative tasks. Ideal for those passionate about healthcare, full training will be provided. Benefits include a competitive salary and NHS Pension Scheme membership.

Benefits

Competitive salary

NHS Pension Scheme membership

Ongoing development and training opportunities

Supportive team culture

Qualifications

• Experience in a customer-facing role, preferably in healthcare.
• Flexibility to cover shifts during operational hours.

Responsibilities

• Welcome and assist patients in-person and over the phone.
• Handle administrative tasks including scanning and managing triage requests.
• Respond to patient queries professionally and efficiently.
• Signpost patients to relevant services.
• Collaborate with clinical and non-clinical colleagues.

Skills

Strong IT skills

Compassionate communication

Multi-tasking

Job description

Overview

Lovemead Group Practice/Roundstone Surgery – Patient Services Team – Reception/Admin

10 Hours Per Week + Overtime Opportunities
Trowbridge Town Centre

Are you considering a career move into the NHS, or are you currently working within healthcare and looking for a fresh challenge? If so, this could be the perfect opportunity for you.

Lovemead Group Practice is looking for an enthusiastic and reliable individual to join our friendly Patient Services Team at our town centre general practice in Trowbridge.

If you’re passionate about helping others, thrive in a busy environment, and have experience in a customer-facing role, we’d love to hear from you!

What the Role Involves

This is much more than just a reception role. You will:

• Welcome and assist patients both in-person and over the phone
• Handle a wide range of administrative tasks including scanning and managing triage requests
• Respond to high volumes of patient queries professionally and efficiently
• Signpost patients to relevant services and sources of information
• Work closely with both clinical and non-clinical colleagues as part of a collaborative team

What We’re Looking For

• Strong IT skills and the ability to multi-task in a fast-paced environment
• A calm, compassionate, and confident communicator
• Previous experience in a healthcare setting is desirable, but not essential – full training will be provided
• Flexibility to cover shifts between 8:00 AM and 8:00 PM, Monday to Friday, including covering absences

What We Offer

• Competitive salary
• NHS Pension Scheme membership
• Ongoing development and training opportunities
• A supportive and welcoming team culture

How to Apply

Please send your CV and a covering letter explaining what you can bring to our team to:

Tracy Wakeley, Reception Manager

Email: [e-mail]

Closing Date: 12th October 2025

Interviews Planned: Week commencing 13th October 2025

Please note: Previous applicants need not apply