Receptionist / Administrator

CVS Group; Totnes; On-site; GBP 21,000 - 25,000; Full time

Job summary

A UK-based veterinary services provider is seeking a Veterinary Receptionist in Totnes. The role involves answering calls, booking appointments, and providing excellent customer service. The ideal candidate should have previous reception experience, strong communication skills, and empathy. Competitive salary aligned with the National Living Wage is offered along with generous leave entitlements and a supportive team environment.

Benefits

Generous annual leave entitlement of 5 weeks plus Bank Holidays

Staff discount scheme on Veterinary bills

Employee Assistance Programme

Clear career development pathway

Qualifications

• Experience in a receptionist role is essential, veterinary experience is an advantage.
• Ability to cope with distressing situations.
• Strong customer service experience.

Responsibilities

• Answer phones and book appointments.
• Respond to client queries via various channels.
• Complete insurance forms and manage payments.

Skills

Previous Receptionist experience

Excellent communication

Customer service skills

Proficiency in Microsoft Office

Empathy

Teamwork skills

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Dart Vale veterinary Group

Location: Dart Vale Veterinary Group - primarily Totnes but will need to cover at branch sites

Contract: Permanent

Hours: 8 hours per day / 40 hour week

Shift Pattern: Early shift - 07:30am to 04:00pm / late shift - 10:30am to 07:00pm. 1:4 Saturday (time off in lieu)

About Dart Vale Veterinary Group

Take a look at the practice here: Dart Vale Veterinary Group, Totnes | The Vet Collection

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments and balancing the till at end of day
• Helping administrator with collection of monies and managing the in house Healthy Pet Club
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we’re looking for in our Veterinary Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: https://vimeo.com/1092474116

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

To apply for this position, please click the 'Apply Now' button below.