Receptionist /Administrator

Civic Medical Centre; Harrow; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare practice in Harrow is seeking an administrative support professional to assist patients and manage appointments. The ideal candidate has experience in a GP setting and strong customer service skills. Responsibilities include office support, patient interaction, and effective communication. Experience with the EMIS system and good IT skills are preferred. This position can become permanent depending on experience.

Qualifications

• Experience in GP Surgery with a similar role would be an advantage.
• Basic IT skills required.
• Experience in a healthcare setting preferred.

Responsibilities

• Provide efficient administrative support to doctors and practice staff.
• Establish patient needs and manage their requirements effectively.
• Ensure accurate patient information and appointment scheduling.

Skills

Exceptional customer service

Basic IT skills

Experience dealing with difficult patients

Education

GCSE grade or equivalent

Experience in the healthcare profession

Tools

EMIS system

Power point

Job description

Overview

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Main duties of the job

• Provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients.
• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

About us

Civic Medical Centre practice is located in the Marlborough ward of harrow.

2 GP Partners

PM

HCA, Nurses , PN, CP

Position can be permanent from temporary- depending on the experience.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

• To provide efficient and effective administrative support to the Doctors and Practice Manager. To work in conjunction with all other practice staff to create a good environment for the patients.
• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

Person Specification

Experience

• Experience in GP Surgery with the similar role would be an advantage
• EMIS system
• exceptional customer services
• dealing with difficult patients

Qualifications

• GCSE grade or equivalent
• experience in the Health care profession- similar field experience is an advantage.

Skills

• Basic IT skills
• Power point

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience