Receptionist/Admin

Dean Cross Surgery; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Plymouth is seeking a front desk administrator to support patients and manage communications. The ideal candidate will have experience in a busy environment and be qualified in Health and Social Care or Business Administration. Responsibilities include answering calls, managing patient records, and ensuring smooth service delivery. Competitive working hours with a supportive team environment.

Qualifications

• Experience of working in a patient/customer facing role.
• Experience of working in a busy environment with competing demands.
• Experience of working within the NHS/Healthcare organisation.

Responsibilities

• Answer telephone calls, directing patients to appropriate services.
• Manage the front desk and support patients and colleagues.
• Ensure patient encounters are recorded accurately on clinical systems.
• Monitor and respond to emails.
• Prepare and complete patient registrations.

Skills

Excellent written and oral skills

Time management

Clear and polite telephone manner

Problem solving skills

Experience using Microsoft Office programmes

Competent in using System One

Education

GCSE grade A to C in English and Maths

NVQ level 2 in Health and Social Care or NVQ 3 in Business Administration

Tools

System One

Job description

Main duties of the job

• Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.
• Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.
• Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.
• Provide administration support to clinicians/service providers when requested.
• Manage the waiting rooms, keeping these tidy and well stocked.
• Ensure patient encounters are recorded accurately on clinical systems.
• Manage patient prescriptions, ensuring these are processed and issued correctly.
• Monitor and respond to emails into the surgery.
• Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.
• Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
• Ensure your work area and patient accessible areas are safe and free of adverse risk to health.
• Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.
• Within this role you will also be responsible for overseeing patient records and GP links.

About us

Dean Cross Surgery is a two partner PMS teaching practice caring for 10,000+ patients with a varied demographic. Our Doctors are supported by a Pharmacy team, Extended Scope Physiotherapist, First Contact Physiotherapists, an active Social Prescriber, Wellbeing Coach, Bereavement Advisor and Mental Health Nurses, in addition to three Prescribing Advance Nurse Practitioners and a Prescribing Paramedic.

Dean Cross Surgery is currently rated GOOD by the Care Quality Commission (CQC).You can find out more about our rating and the quality of our health and care services, and the report on our CQC page.

Job responsibilities

Working hours will be:

• Monday 0800-1300
• Tuesday 0800-1830
• Friday 0800-1300

• Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.
• Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.
• Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.
• Provide administration support to clinicians/service providers when requested.
• Manage the waiting rooms, keeping these tidy and well stocked.
• Ensure patient encounters are recorded accurately on clinical systems.
• Manage patient prescriptions, ensuring these are processed and issued correctly.
• Monitor and respond to emails into the surgery.
• Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.
• Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
• Ensure your work area and patient accessible areas are safe and free of adverse risk to health.
• Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.

Person Specification

Experience

• Experience of working in an environment using sensitive information Experience working in a patient/customer facing role
• Experience of working in a busy environment with competing demands
• Experience of working within the NHS/Healthcare organisation

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care/NVQ 3 Business Administration or Customer Service

Skills

• Demonstrable experience of using Microsoft Office programmes and specialist IT systems. Excellent written and oral skills Problem solving skills Time management and the ability to work to deadlines Clear and polite telephone manner
• Competent in using System One Use of clinical IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.