Receptionist

Hilton; Wembley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Wembley is seeking a Front Office team member to create memorable experiences for guests. The role requires exceptional customer service skills and a friendly, positive attitude. You will welcome guests, provide information about the hotel, and ensure excellent service during their stay. This position offers a salary of £13.39 an hour, comprehensive benefits including holidays, personal development opportunities, and a chance to work in a dynamic team environment.

Benefits

Smart uniform provided and laundered

Free meals when on duty

Career growth opportunities

Team Member Travel Program with discounts

High street discounts with Perks at Work

Qualifications

• Friendly and positive attitude essential for guest interactions.
• Ability to demonstrate great knowledge of all room categories and hotel facilities.

Responsibilities

• Create memorable experiences for guests through exceptional service.
• Ensure warm welcomes and friendly interactions at Reception.

Skills

Exceptional customer service

Positive attitude

Team player

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.

Salary: £13.39 an hour + Incentives (39 Hours a week)

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work

Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company