Receptionist

Caledonian Leisure Ltd; Sandown; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality firm in Sandown is looking for a Front Office Assistant/Receptionist to excel in guest service and operational responsibilities. Key tasks include managing check-ins and check-outs, handling guest inquiries, and contributing to the front office's effective running during shifts. The ideal candidate will possess strong customer service skills, a can-do attitude, and the ability to work in a fast-paced environment. Competitive benefits such as employee discounts, pension, and potential live-in accommodation are offered.

Benefits

Significant employee discounts

Company pension

Possible live-in accommodation

Free staff parking

Qualifications

• Demonstrate excellent customer service skills.
• Have a can-do attitude and self-motivation.
• Ability to work in a fast-paced environment.
• Strong communication skills with a collaborative approach.
• Ability to work effectively in a team.
• Willingness to work flexible shifts.

Responsibilities

• Manage daily business including guest check-ins/outs.
• Handle guest enquiries professionally.
• Maximise revenue through upselling.
• Communicate hotel services to guests.
• Contribute to the front office department's smooth running.

Skills

Excellent customer service skills

Can-do attitude

Self-motivation

Excellent communication skills

Teamwork ability

Ability to work flexible shifts

Job description

Front Office Assistant/ Receptionist

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Be responsible with day's business, including arrivals, departures, special request
• Check in/out guests
• Answering all calls
• Communicate hotel services to guests
• Positively contribute to the smooth running of the front office department during your shift
• Handle all guest enquiries and concerns in a professional manner
• Maximise revenue through upselling and room sales

About you

• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.