Receptionist

Crieff Hydro Limited; Fort William; On-site; GBP 18,000 - 24,000; Full time

Job summary

A family-run hospitality business is seeking a dedicated individual to join their Front Office team in Fort William. This role requires an enthusiastic personality with a passion for hospitality and a commitment to exceptional customer service. You'll work in a dynamic environment, delivering high standards of service to guests while enjoying a range of benefits, including live-in accommodation and career progression opportunities.

Benefits

Live-in Accommodation

Free Meals on Shift

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

Friendly & Supportive Team

Career Progression

Leadership Development

Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Friendly, welcoming personality is essential.
• Desire to provide excellent customer service.
• Positive attitude and team-focused mindset.

Responsibilities

• Deliver excellent service to every guest.
• Work collaboratively in a high-energy team environment.

Skills

Exceptional customer service

Enthusiasm for hospitality

Team-oriented

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

The Ballachulish Hotel

The Ballachulish Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they’ve scaled mountains, explored lochs and found some much-loved spots to explore.

About the role

Working as part of our Front Office team offers you a fast paced and challenging experience. This role is about working in a high energy team to deliver excellent service standards to every guest. This is a great chance to work with a large independent company, where you make the difference and you’ll learn and develop with some truly motivated and enthusiastic people.

What we need from you

Exceptional customer service is at the heart of our business, so your friendly, welcoming personality is a given. Your enthusiasm and passion for hospitality, along with your genuine smile and desire to get it right for the customer, will impress us. You’ll also need to show us your team focussed. It’s great if you’ve got experience of working with systems, but your attitude what will really count.

What you’ll get from us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.