Receptionist

Malmaison Hotel Liverpool; Birmingham; On-site; Full time

Job summary

A leading hotel chain in Birmingham is seeking a passionate Receptionist to join their team. This role involves providing excellent guest service and is a stepping stone towards supervisory positions. Applicants will enjoy various benefits, including discounts and career development opportunities through the apprenticeship program.

Benefits

Heavily discounted staff room rates

35% off dining

Fully funded apprenticeship programs

High street discounts

Healthcare cash plans

Qualifications

• High standards of service and guest interaction.
• Ability to handle diverse guest queries effectively.
• Willingness to enroll in an apprenticeship program.

Responsibilities

• Act as the first point of contact for guests.
• Ensure high service standards and guest satisfaction.
• Handle check-ins and check-outs efficiently.

Skills

Friendly demeanor

Passion for customer service

Attention to detail

Job description

About The Role

Receptionist, Malmaison — £12.50 Per Hour, 20 Hours. Permanent contract. Birmingham.

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, and enjoy a range of perks and benefits. You will thrive on providing excellent service and making every guest experience the best it can be, handling queries of all shapes and sizes. As the first and last person our guests see, you set the tone for the visit and ensure everything has gone above and beyond before they leave.

High standards will be second nature to you. You should love people and making guests smile every day, delivering celebrity service. This could be the next step for you into a supervisory position within Malmaison – we actively encourage internal development and progression. We are on target to have 100 new apprentices in the business by year end, and candidates for this position would be offered the opportunity to enroll on our apprenticeship scheme after probation.

We actively encourage internal development and progression.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes to develop your career
• High Street Discounts on a range of shops, experiences, holidays and more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans – dental, optical, medical and more from £5 per month
• Referral schemes paying up to £1500
• A decent uniform that doesn’t resemble a 70s TV extra outfit
• Wellness and National Campaign Days promoting activities and wellbeing
• One-time access to Wagestream for pay as earned, up to 50% of earned wages
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast
• Support from The Brain Charity and employee assistance programme – free, confidential advice 24/7

Our Sustainability Goals

• 100% of our electricity generated from renewable energy sources, with wind farms as a primary source
• Recycle at least 70% of hotel waste through hotel-wide focus and Sustainability Council initiatives
• Move to a chemical-free cleaning system in bedrooms and public areas, with enzyme-based eco-friendly systems in kitchens
• Volunteer to work for sustainable charities 2 days per year on full pay

Interested? Click Apply Now.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Actions

• Apply

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