Reception Team Member - Edinburgh

Staycity Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern hospitality brand located in Greater London is seeking a Reception Team Member. This role is centered around providing exceptional guest experiences and being a brand ambassador. Responsibilities include making a lasting impression on guests, showcasing excellent communication skills, and fostering a positive atmosphere among colleagues. While prior experience is beneficial, training will be offered to the right candidate. Join us for an exciting journey that combines independence with hospitality.

Benefits

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education support

Volunteer days

Employee Assistance Program

Qualifications

• Previous experience working in a similar property is helpful but not a 'must have' as full training will be provided.
• Excellent communication and interpersonal skills are required for this role.

Responsibilities

• Embrace your role with joy and enthusiasm as you represent Staycity Group.
• Make a good first impression with all our guests.
• Show attention to detail and outstanding organisational skills to delight our guests.
• Create raving fans by always exceeding guest and team expectations.
• Radiate positivity and contribute to a vibrant workplace and team.
• Strive for an atmosphere of kindness and mutual respect among colleagues and guests.

Skills

Communication skills

Interpersonal skills

Tools

Opera

Job description

Job Details

Reception Team Member - Edinburgh. Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots – ideal for the modern traveller. Our mission is to help guests experience the city on their own terms – combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

Benefits

• Paid family leave (1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme – earn up to
• Cycle to work scheme – to support a healthy lifestyle and our planet
• Education support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

Qualifications

• Previous experience working in a similar property is helpful but not a 'must have' as full training will be provided
• Prior experience using Opera is helpful but not a 'must have' as full training will be provided
• Excellent communication and interpersonal skills are required for this role

Responsibilities

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: confidence and great communication are vital in leaving lasting impressions
• Amaze our guests: show attention to detail and outstanding organisational skills to delight our guests
• Go above and beyond for guests and team: create raving fans by always exceeding guest and team expectations
• Bring a positive attitude: radiate positivity and contribute to a vibrant workplace and team
• Be kind and treat everyone with respect: strive for an atmosphere of kindness and mutual respect among colleagues and guests

Join us and be part of the journey.