Reception/Switchboard Operator | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Farnham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Farnham is seeking a Receptionist to join their front-of-house team. The role involves greeting patients and visitors, providing information, and offering administrative support. Applicants should have strong communication skills, a customer-focused attitude, and be able to handle pressure. Experience in reception or customer service is advantageous, although training will be provided. This position requires flexibility to cover varied shifts, including weekends and holidays.

Benefits

Professional development opportunities

Supportive work environment

Flexible working patterns

Qualifications

• Previous experience in a reception or customer service role is preferred.
• Full training will be provided.

Responsibilities

• Provide a professional and courteous welcome to all patients and visitors.
• Answer telephone calls and direct them appropriately.
• Maintain clinic schedules and hospital maps.
• Support the switchboard team by managing calls.
• Log taxi bookings for staff.
• Resolve queries and handle complaints professionally.
• Undertake administrative duties as required.
• Ensure reception cover is maintained 24/7.

Skills

Strong communication skills

Interpersonal skills

Customer service orientation

Calm under pressure

IT systems proficiency

Team player

Job description

Join our welcoming front-of-house team at Farnham Community Hospital.

Are you passionate about providing outstanding customer service and being the friendly face that patients and visitors first meet? We’re looking for a professional, approachable, and reliable individual to join our Reception Team at Farnham Community Hospital.

As the first point of contact for patients, visitors, and staff, you’ll play a key role in creating a warm and efficient front-of-house experience. You’ll respond to enquiries in person and over the phone, assist with hospital directions and clinic information, and provide essential administrative support to keep our busy reception running smoothly.

You

• Provide a professional and courteous welcome to all patients, visitors, and staff.
• Answer internal and external telephone calls for Farnham, Frimley Park, and Wexham Park Hospitals, directing callers appropriately.
• Maintain up-to-date reference information such as clinic schedules, hospital maps, and contact directories.
• Support the switchboard team at Wexham Park Hospital by handling calls and paging requests.
• Log taxi bookings for staff in line with Trust policy.
• Assist with resolving queries and occasionally handling complaints in a calm and helpful manner.
• Undertake ad hoc administrative duties as required.
• Ensure reception cover 24/7, including weekends and bank holidays, working flexibly to support colleagues during annual leave or sickness.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

About you

• Has strong communication and interpersonal skills.
• Enjoys working in a people-focused role and delivering high standards of customer service.
• Can stay calm and professional under pressure.
• Is confident using IT systems and telephones.
• Can work flexibly as part of a supportive team.

Previous experience in a reception, customer service, or hospital environment would be an advantage, but full training will be provided.

If you’re a motivated, customer-focused individual looking to contribute to our welcoming and professional hospital environment, we’d love to hear from you.

Please note sponsorship is not provided for this role.

This advert closes on Tuesday 16 Dec 2025