Reception Manager / Head Receptionist

2MES; England; On-site; GBP 32,000; Full time

Job summary

A leading hotel management company is seeking a full-time Reception Manager / Head Receptionist at Bromley Court Hotel. The ideal candidate will oversee check-in/out processes, manage the reception team, and ensure a seamless guest experience. Applicants should have strong leadership skills, a minimum of two years in a similar role, and proficiency in property management systems. The position offers a salary of £32,000 per year, and candidates are required to work on-site and cover weekends.

Benefits

Company pension

Free parking

Qualifications

• Proven ability to inspire and lead a team successfully.
• Focus on delivering exceptional guest experiences in a hotel setting.
• Minimum of two years' experience in a managerial role at a front desk.

Responsibilities

• Oversee guest check-in/out processes for smooth operations.
• Lead the reception team in providing attentive guest service.
• Manage staff scheduling and address guest complaints effectively.

Skills

Team leadership

Guest service

Front desk operations

Communication

Interpersonal skills

Tools

Property management systems

Booking and reservation systems

Job description

Job Title: Reception Manager / Head Receptionist

Hours: 42.5 hours per week, 5 days out of 7 days

Pay: £32,000.00 per year

At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.

We are recruiting for a full‑time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.

Key Responsibilities

• Overseeing check‑in/check‑out of guests, handling inquiries and special requests, and managing a reception team.
• Ensuring a smooth and efficient guest experience.
• Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
• Manage all front desk operations, including check‑in/check‑out, guest inquiries and supporting reservations.
• Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
• Handle guest complaints and special requests, such as room service, taxi bookings, or wake‑up calls.
• Use sales skills to promote additional hotel services and facilities.
• Work with senior management to improve service standards through performance analysis and reporting.

Required Skills and Experience

• Demonstrated ability to lead and motivate a team.
• Strong focus on providing excellent guest service.
• Experience in managing front desk operations, supporting reservations, and guest relations.
• Proficiency with property management systems; booking and reservation systems is required.
• Excellent communication and interpersonal skills.
• A minimum of two years in a similar role is required.

Benefits

• Company pension
• Free parking

Job Types: Full-time, Permanent

Work Location: Onsite

Please click ‘Apply' to forward a copy of your CV.