Reception Manager - Elevate Guest Experience

artotel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium lifestyle hotel in London seeks a Reception Manager to provide exceptional customer service. The role involves leading the front office team, ensuring guest satisfaction, and fostering an inspiring work culture. Candidates must have a strong understanding of front office operations and the ability to motivate and train their team. This position offers a competitive salary and extensive benefits including wellness days, discounted hotel rates, and a company pension plan. Apply now to be part of an award-winning team.

Benefits

Highly competitive salary

30 days of holiday, increasing with service

Discounted hotel rates

Free meals during shifts

Access to wages before payday

Company pension plan

Annual staff parties

Aw Award-winning training

Qualifications

• Excellent detailed knowledge of front office operations.
• Ability to motivate, train, and inspire team members.
• Strong communication skills for operational and strategic information.

Responsibilities

• Liaise with the team to ensure guest satisfaction.
• Empower your team by providing an inspiring service culture.
• Play a hands-on role leading by example.
• Clearly communicate customer feedback and ensure training for team.

Skills

Customer Service

Front Office operations knowledge

Team leadership

Communication

Job description

A premium lifestyle hotel in London seeks a Reception Manager to provide exceptional customer service. The role involves leading the front office team, ensuring guest satisfaction, and fostering an inspiring work culture. Candidates must have a strong understanding of front office operations and the ability to motivate and train their team. This position offers a competitive salary and extensive benefits including wellness days, discounted hotel rates, and a company pension plan. Apply now to be part of an award-winning team.