Reception Manager

The Scarlet Hotel; Newquay; On-site; GBP 33,000 - 35,000; Full time

Job summary

A family-owned hotel on the North Cornish coast is seeking a Reception Manager to lead their teams and enhance guest experiences. This role involves strategic planning and building a cohesive team culture to ensure that every guest feels welcomed and valued. The ideal candidate will have a strong background in hotel reception leadership and a passion for mentoring staff. Competitive salary, opportunities for growth, and a supportive work culture offered.

Benefits

£33,000–£35,000 salary

28 days holiday

Health Shield Healthcare Plan

40% off food, drink, and hotel services

On-site accommodation for relocators

Qualifications

• Strong background in hotel reception leadership
• Passion for mentoring and commitment to guest service
• Excellent English communication skills

Responsibilities

• Lead teams during busy periods to ensure smooth operations
• Create operational plans across both hotels
• Foster exceptional guest experiences and team growth
• Drive recruitment and development based on seasonal needs
• Utilize feedback and data for continuous improvement

Skills

Organised

People-focused

Strong communication

Performance management

Detail-oriented

Job description

Overview

Do you thrive in a fast-paced, people-first environment? Are you a strategic thinker who leads with heart and hands-on action? Can you shape a culture built on care, accountability, and excellence?

At Scarlet and Bedruthan, Reception is more than a desk—it’s the pulse of our hospitality. As Reception Manager, you’ll be the calm, confident presence guiding every guest journey. From sunrise at Bedruthan to sunset at Scarlet, your week will be filled with moments that matter.

What defines our Reception Manager

You see every guest interaction as a chance to welcome, inspire, and elevate. You’ll lead agile teams across both hotels, ensuring seamless, personalised service. With warmth and clarity, you’ll foster team growth and champion exceptional guest experiences.

Your role will include

• Leading from the front during busy periods, keeping energy high and flow smooth.
• Creating adaptable operational plans that work across both hotels.
• Ensuring every guest experience is thoughtful, informed, and unforgettable.
• Coaching teams to deliver excellence in service, billing, and systems.
• Driving recruitment, onboarding, and development with seasonal awareness.
• Collaborating with leadership to support wider business and people goals.
• Using feedback, data (including NPS), and team insights to fuel continuous improvement.

Our Culture: One Team, One Vision

At RED Hotels, we believe in unity. Every team member, regardless of role, steps up when needed. Whether it’s a busy weekend or an unexpected challenge, we rise together. Our strength lies in our shared spirit—helping one another and delivering seamless teamwork. These values are the heartbeat of our culture and the foundation of our success.

Who we’re looking for

You’ll bring a strong background in hotel reception leadership, a passion for mentoring, and a commitment to guest service and team wellbeing.

You are:

• Organised, people-focused, and thrive in a dynamic environment.
• A confident communicator with performance management experience.
• A strategic thinker who’s not afraid to roll up your sleeves.
• Passionate about creating memorable guest journeys.
• Detail-oriented with excellent English communication skills.

Why join us

We’re a family-owned, independent Cornish business that puts people first. We create places where everyone feels welcome, valued, and inspired.

What you’ll get

• £33,000–£35,000 salary for 40 hours/week (including weekends/public holidays) PLUS a share of the Hotel Tips
• A supportive, people-centric work culture
• Opportunities for growth and career progression
• 28 days holiday (rising to 29 after 1 year)
• Long service reward: complimentary Bedruthan stay after 1 year
• 40% off food, drink, and hotel services
• Local partnership discounts
• Health Shield Healthcare Plan
• On-site accommodation available for relocators

This isn’t just a job—it’s a lifestyle rooted in care, creativity, and connection.

Join us on the North Cornish coast and help create places people return to, time and again.