Reception Host - P/t

Stephen James Ltd; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established automotive franchise in the UK is seeking a proactive Reception Host. In this role, you will create a warm and welcoming atmosphere for customers visiting the showroom. Your responsibilities include greeting visitors, managing the reception area, and assisting with check-in procedures. Excellent communication skills and previous customer service experience are essential. This part-time position offers a basic salary of £15,873 per annum, with potential overtime hours based on business needs.

Benefits

Training and personal development

Market-leading benefits

Qualifications

• Must be eligible to work in the UK.

Responsibilities

• Greet and welcome customers with a warm and professional demeanour.
• Assist customers with check-in and check-out procedures.
• Proactive and organised, taking responsibility for general administration.
• Monitor and manage the customer waiting area.
• Maintain a tidy, well-organised reception.

Skills

Excellent communication and interpersonal skills

Good organisation and attention to detail

Ability to work in a fast-paced environment

Previous experience in a reception or customer service role

Job description

Hedin Automotive BMW & MINI is seeking a friendly, welcoming, and proactive Reception Host. As the first point of contact for customers entering our showroom, you will play a key role in creating an exceptional experience that reflects the high standards of our brand.

YOUR ROLE

As the Reception Host, you will be responsible for assisting our customers with their visit, ensuring they have a welcoming and seamless experience. You will be attentive to each visitor, quickly understanding their needs and providing a tailored customer experience. You will be a brand ambassador and share our excitement for everything MINI and BMW.

The main duties of the role include

• Greet and welcome customers with a warm and professional demeanour
• Assist customers with check‑in and check‑out procedures or direct them to the right department/person
• Proactive and organised, taking responsibility for general administration
• Monitor and manage the customer waiting area by keeping customers updated, offering refreshments, and ensuring they are comfortable and well looked after
• Maintain a tidy, well‑organised reception, coffee station and customer waiting area
• Excellent communication and interpersonal skills
• Good organisation and attention to detail
• Ability to work in a fast‑paced environment and handle high footfall
• Previous experience in a reception or customer service role

QUALIFICATIONS & EXPERIENCE

Must be eligible to work in the UK.

COMPENSATION & HOURS

• Basic salary: £15,873 per annum.
• Working hours: Thursday to Friday, 8am - 6pm and Saturday, 9am - 5pm.
• Additional hours will be paid as overtime and cover may be required as per business needs.

Hedin Automotive is a well‑established BMW & MINI franchise with state‑of‑the‑art centres across North London, East London, and Kent. As part of Hedin Mobility Group‑one of the world’s leading private automotive retail and aftermarket services providers, we are dedicated to excellence in everything we do.

We invest in personal development and training and offer a wide range of market‑leading benefits to all our colleagues. For more information about our benefits, please visit our website.