Real-Time CCTV & Incident Response Operator

Mitie; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking an Incident Response Centre Operator in Coventry. The role involves processing calls and incident management, primarily through CCTV monitoring. Candidates must possess excellent communication skills and the ability to work under pressure, with an SIA Licence preferred. The position offers flexible benefits and opportunities for career progression within a team-focused environment, emphasizing the importance of safety and customer service excellence.

Benefits

Flexible benefits scheme

Virtual GP access

High street discounts

Cycle-to-work scheme

Qualifications

• Operating experience of industry standard integrated security solutions.
• Solid command of written and spoken English.
• Reliable, flexible, and discreet.

Responsibilities

• Processing incoming telephone calls and requests for CCTV.
• Monitoring of CCTV systems across Sainsbury's stores.
• Providing outstanding support and customer service.

Skills

CCTV monitoring

Excellent communication skills

Customer service skills

Organizational skills

Ability to work under pressure

Education

SIA Licence - CCTV & Guarding

Tools

Microsoft Office

Job description

A leading facilities management company is seeking an Incident Response Centre Operator in Coventry. The role involves processing calls and incident management, primarily through CCTV monitoring. Candidates must possess excellent communication skills and the ability to work under pressure, with an SIA Licence preferred. The position offers flexible benefits and opportunities for career progression within a team-focused environment, emphasizing the importance of safety and customer service excellence.