Reablement Liaison Officer

CEMP; East Devon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local healthcare provider in East Devon is seeking a Reablement Liaison Officer to join their team. This permanent role offers a competitive hourly wage and requires excellent customer service and ICT skills. The position is hybrid, with both remote and on-site work, allowing you to support clients effectively while maintaining a work-life balance. Benefits include generous holidays, health services, and a contribution-based pension.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Excellent customer service and communication skills.
• Strong ICT skills.
• Ability to work to tight deadlines.

Responsibilities

• Take referrals and set up visits to service users.
• Be the first point of contact for service queries.
• Work with multidisciplinary teams to support clients.

Skills

Customer Service

ICT Skills

Job description

Overview

Reablement Liaison Officer 8902 | Permanent contract | £13.68 to £14.58 per hour (Scale E) | 20.625 hours per week | Norwich Community Hospital and hybrid working

Do you have excellent customer services and ICT skills with a passion for Social Care? If so, we’d love to hear from you. We have a new opportunity to join our team in Norwich based at Norwich Community Hospital.

Responsibilities

• Take referrals into our service by phone and Liquid Logic (our social care system).
• Set up visits to service users for support workers using an electronic scheduling software (full training will be given).
• Take queries from the support workers while they are working in the community.
• Be the first point of contact and an information service for GPs, community health services, social services, service users and their families. You will also take referrals for Norfolk First Support.

About Norfolk First Support

Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.

Role and Expectations

• Possess excellent ICT skills and be able to work to tight deadlines, often making decisions independently whilst delivering excellent customer service.
• Have the ability to assess risk and take appropriate action, working with our multidisciplinary team to support people to return to their homes.
• The role is hybrid, working both from home and a locality office. Our rota is on a two-week or four-week basis and includes morning and evening shifts, alternative weekends and bank holidays, but this is planned in advance to support service delivery and work-life balance. Weekend hours are paid at a higher rate of time and a third.

Application and Additional Information

We review applications regularly, so you need not wait until the closing date to apply. Please indicate at the top of your supporting statement which vacancy or vacancies you are applying for.

For an informal discussion, please contact us. These are some benefits you can enjoy by working for Norfolk County Council:

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working dependant on your job role and business need
• Financial benefits such as Norfolk Rewards employee discounts programme
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Application Instructions

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing Dates

Redeployment closing date: 24 September 2025 at 23:59

All other applicants closing date: 2 October 2025 at 23:59