Ramp Team Leader

Skytanking; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading ground handling provider at Birmingham Airport seeks candidates for the Ramp Operations Team. The role involves processing passenger baggage with a focus on safety and efficiency. Ideal candidates possess a full driving licence and ramp experience. Join an innovative business committed to excellent customer service and enjoy benefits like Cycle to Work and discounted gym membership.

Benefits

Cycle to Work

Employee Assistance Programme

Life Assurance

Uniform provided

Pension

Discounted Gym Membership

Discounted Shopping Platform

Qualifications

• Must have a proactive approach to work requirements.
• Flexible to work on a 24hr roster pattern.
• Able to provide a 5-year history including work and non-work activities.

Responsibilities

• Ensure high-performance standards in baggage processing.
• Lead the aircraft turnaround process.
• Comply with all regulatory and company procedures.

Skills

Good verbal communication skills

Ability to read, write and understand instructions

Proactive approach

Team centred ethos

Education

A full driving licence

Trained to operate GSE

Ramp experience 12 months +

Job description

Who we are

At Skytanking Aviation Services ENG Limited we run an excellent service for our airline customers and have an exciting new opportunity opening at Birmingham Airport. It will be a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations.

This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround therefore you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute and reliable as you are working as part of a dedicated team, so we need to be confident that you are committed.

We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Your tasks

Job Purpose

You will be working in the Ramp Operations Team, ensuring consistent delivery of high-performance standards in the provision of the smooth, timely and accurate processing of passenger baggage and aircraft turnaround

You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in the aviation industry, Customer Service and Airside exposure would be an asset.

Main Responsibilities & Objectives

• Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
• Perform accurate and efficient sortation of outbound passenger baggage.
• Take leadership in the aircraft turnaround and also will have active involvement in Aircraft Turnaround processes (including but not limited to aircraft arrival, baggage offload, baggage onload, aircraft departure).
• Safe and efficient operation of Ground Service Equipment.
• Regular preventative maintenance within the operational environment (including but not limited to removal of FOD, Ground Service Equipment checks / cleaning).
• Provide assistance and input to any baggage loading / unloading problems with accuracy and efficiency ensuring Team Leaders are kept informed.
• Work cohesively as part of the team to maximise co-operation leading to the efficiency and effectiveness of the operation.
• Liaise and work together with other departments to ensure our customers receive a high standard of service.
• Carry out any other reasonable task as requested by Line Management or Team Leader.
• Ensure all Airline Service Level Agreements are met or exceeded
• Ensure that all Key Performance Indicators are met or exceeded
• All performance variances must be actioned promptly and honestly to ensure the integrity of the Skytanking Group.
• Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
• Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.

37.5 hours per week

Your profile

Key Attributes

• Good verbal communication skills
• Ability to read, write and understand written instruction and information
• Proactive approach to all work requirements and a team centred ethos

Qualifications & Experience

• A full driving licence is essential
• Trained to operate GSE
• Ideally skilled to carry out Push Backs and Headset Communications
• Hard working, team player, flexible, able to work on a 24hr roster pattern
• Ramp experience 12 months +

Must be able to

• without exception, provide a 5-year history (with no gaps) including work and none work activities.
• Have been a UK resident for the last 5 years
• Would you be able to acquire a clear DBS certificate?

We offer you

• Cycle to Work
• Employee Assistance Programme
• Life Assurance
• Uniform provided
• Pension
• Discounted Gym Membership
• Discounted Shopping Platform