Railway Welcome Host - Customer Experience

West Coast Partnership Development; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport company is seeking Welcome Hosts for its Crewe Talent Bank. This role is perfect for individuals passionate about providing excellent customer service and making a genuine difference to others. Welcome Hosts will assist customers, ensure a safe environment, and work collaboratively with teams. Benefits include a final salary pension, free travel, and significant holiday entitlement. If you're excited to join a vibrant team, apply now and make a difference!

Benefits

Final salary pension

Free travel for you/spouse/partner/dependents

Privilege Travel card (75% off fares)

30 days holiday rising by 1 for every year of service

10 free journeys on other First Group Train Operators

Qualifications

• Passionate about delivering excellent customer service.
• Ability to communicate effectively with teams.
• Experience in assisting customers with travel needs.

Responsibilities

• Provide safe and friendly journeys for our customers.
• Assist during service disruptions and emergencies.
• Empower customers by providing solutions to their problems.

Skills

Excellent customer service

Effective communication

Problem-solving

Team collaboration

Job description

A leading transport company is seeking Welcome Hosts for its Crewe Talent Bank. This role is perfect for individuals passionate about providing excellent customer service and making a genuine difference to others. Welcome Hosts will assist customers, ensure a safe environment, and work collaboratively with teams. Benefits include a final salary pension, free travel, and significant holiday entitlement. If you're excited to join a vibrant team, apply now and make a difference!