Rail Operator 2 (S) GPR

South Western News UK; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A rail transportation company is looking for a Supervisor to lead a team of station assistants, ensuring safety and excellent customer service. You will oversee station cleanliness, staff conduct, and train dispatching. The role requires strong leadership, customer focus, and the ability to manage diverse tasks in a dynamic environment. Applicants must be able to work flexible shifts, have good interpersonal skills, and a commitment to maintaining safety standards. Supervisory experience and the ability to travel within 60 minutes to the job location are essential.

Benefits

Free duty and leisure travel on SWR services for employees

75% discount on many other train operating companies

Excellent pension scheme

Qualifications

• Able to travel to your location of work within 60 minutes for all shift times.
• Supervisory experience is desirable.
• Able to distinguish colors with normal color vision.

Responsibilities

• Lead and direct staff in providing a safe, courteous service.
• Ensure all areas are clean and well presented.
• Dispatch trains safely from the platform.

Skills

Strong customer focus

Good interpersonal skills

Team leadership ability

Resilience

Education

Good general education

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

The Reward

Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 per annum plus regional allowance.

On top of your salary, we offer a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

About the job:

To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.

Your main responsibilities will be:

• Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
• Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
• Undertake emergency procedures and implement evacuation procedures when required.
• When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
• Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.

• You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
• You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checkingeverything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.

* For a full list of responsibilities, please download the job description available at the bottom of this advert.

As a minimum, you will need to have:

• Able to travel to your location of work within 60 minutes, for all shift times.
• Good general education
• Strong customer focus
• Good interpersonal skills
• Team leadership ability
• Resilience
• Supervisory experience is desirable
• Able to distinguish colours with normal colour vision

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern:

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

As this is a GPR position, you will work an average of 37 hours per week across a variety of shifts, Monday to Saturday. Additional shifts on Sunday may be offered and shifts will include a mixture of early, late and nights.

Shifts include:

0600-1400 / 0630-1430 / 0700-1500 / 1400-2200 / 1430-2230 / 1500-2300 / 1500-2400 / 2200-0600 / 2230-0630

We all belong at SWR.

Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Click to Download - Rail Operator 2 (Supervisor).PDF