Radiology Admin Assistant

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 29,000 - 32,000; Full time

Job summary

A regional healthcare provider in Epsom is seeking a Radiology Admin Assistant to handle appointment bookings and provide excellent customer care. Candidates should possess strong communication skills and basic IT proficiency. You'll work primarily in a team to ensure patients receive the best service, with training provided for specific software. The role is full-time, based at Epsom Hospital, and involves both phone and in-person interactions.

Qualifications

• Must have excellent communication skills and ability to work methodically.
• Experience of dealing with the public is desirable.
• Must maintain confidentiality and have a flexible approach to duties.

Responsibilities

• Make appointment bookings and deal with patients via phone and in-person.
• Ensure high customer care standards are maintained.
• Perform general reception duties as required.

Skills

Effective communication

Basic keyboard skills

Organisational skills

Good telephone manner

Education

Good level of general education

Tools

Soliton

Cerner

Job description

Go back Epsom and St Helier University Hospitals NHS Trust

Radiology Admin Assistant

The closing date is 07 January 2026

To be part of the clerical team in Radiology, making appointment bookings, and dealing with patients mainly by telephone and sometimes in person. You will be expected to do general reception duties as required.

To ensure all patients receive the highest customer care and all staff and patients visiting the radiology department are dealt with professionally.

The post holder will be based on the Epsom Hospital site in the Radiology Diagnostic Booking Centre; however, some flexibility is necessary to attend St Helier as and when management requires it. The role is full-time Monday - Friday.

Main duties of the job

We have a vacancy for a self‑motivated and hard‑working individual to carry out administrative and clerical duties in the Radiology department based at Epsom Hospital.

The position involves appointment bookings and occasional reception duties, dealing with patients both in person and by telephone.

The successful applicant will need to have excellent communication skills with knowledge of IT and keyboard skills.

Experience of appointment booking and reception duties is desirable although full training will be given.

The role is interesting and varied and candidates must be keen to learn, enjoy a challenge and have the ability to work collaboratively in a large team.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

Job responsibilities

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Person Specification

Qualifications

• Good level of general education

Experience

• Ability to communicate effectively with all levels of staff, professionals & patients
• Experience of dealing with public
• Ability to liaise with all grades of staff

Knowledge

• Basic keyboard skills
• Good organisational skills
• Ability to work methodically
• Ability to use own initiative
• Be able to maintain confidentiality
• Good telephone manner
• Experience with Soliton
• Experience with Cerner
• Ability to work without supervision
• Flexible approach to duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Epsom and St Helier University Hospitals NHS Trust

£29,651 to £31,312 a year, PA incl HCAS Outer pro rata