QuickSTAT Customer Service Agent

Kuehne + Nagel AS; Colnbrook; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading logistics company in Colnbrook is seeking an individual to manage QuickSTAT operations, ensuring compliance and optimal processing of client consignments. Responsibilities include handling orders, client communications, and tracking deliveries. The ideal candidate will have strong negotiation and problem-solving skills, along with a solid understanding of logistics. This role offers a contributory pension plan and various employee benefits.

Benefits

Contributory pension plan

Route 2 Rewards scheme

Employee assistance program

Qualifications

• Strong negotiation and problem-solving skills are essential.
• Ability to thrive in a team and work under pressure is crucial.
• Good numeric and financial skills are required.

Responsibilities

• Process client consignment orders via email and portals.
• Manage non-EU consignment approvals.
• Provide status updates on consignments.
• Monitor and respond to client emails effectively.

Skills

Negotiation and problem-solving skills

Teamwork

Strong self-motivation

Good numeric and financial abilities

Ability to work successfully under pressure

Proficiency in Word, Excel, and PowerPoint

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you ready to be the hero in the fast-paced world of logistics?

In this role, you will handle and monitor all QuickSTAT Operational activities, ensuring compliance with all company policies. You will oversee all QuickSTAT live network activities, ensuring adherence to rate structures and pricing policies.

How you create impact

• Processing consignment orders from clients via email, telephone, and Quick’s online booking portal Quickonline, including routing, service classification, establishing deadlines, and printing job orders.
• Managing the green light approval process for consignments destined for non-EU destinations.
• Providing clients with status notifications and follow-ups, including updates on flight and customs delays, proof of deliveries, additional charges, and resolutions.
• Monitoring and responding to client emails via shared mailboxes.
• Ensuring compliance with company policies and procedures. Arranging temperature-controlled packaging and logger supplies as needed.
• Tracking and tracing consignments, providing status updates throughout transit, and processing daily reports and manifests.

What we would like you to bring

• Negotiation and problem-solving skills.
• Teamwork and strong self-motivation.
• Good numeric and financial abilities.
• Ability to work successfully under pressure.
• Proficiency in Word, Excel, and PowerPoint.

What's in it for you

If you join our team, you'll be rewarded for your commitment and expertise. We offer a contributory pension plan, Route 2 Rewards scheme with discounts and benefits, and an employee assistance program providing 24/7 GP, legal, financial advice, and mental health support. We are a forces-friendly employer recognizing the value service leavers bring to our organization.

Who we are

Logistics impacts daily life — from the goods we consume to healthcare. At Kuehne+Nagel, your work goes beyond logistics; it enables both everyday and special moments worldwide.

As a global leader with a strong heritage and vision to move the world forward, we offer a safe, stable environment where your career can truly make a difference. Whether delivering medicines, developing sustainable solutions, or supporting communities, your work will contribute to more than you can imagine.

We kindly ask placement agencies to refrain from submitting unsolicited profiles. Any submissions without prior agreement will be considered our property, and no fees will be paid.