QuickSTAT Control Group Agent

Kuehne + Nagel; Staines-upon-Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company in Staines-upon-Thames is looking for someone to oversee and coordinate QuickSTAT operational activities. This role requires experience in customer service and offers opportunities to develop policies that enhance client satisfaction. You will work with the Customer Service and Sales teams, ensuring compliance with company standards. Benefits include a pension plan, employee assistance program, and wellness support, making it a rewarding opportunity in the logistics sector.

Benefits

Contributory pension plan

Employee assistance program

Route 2 Rewards scheme

Qualifications

• Experience in Customer Service is essential.
• Knowledge of freight forwarding is a plus.
• Excellent time management and problem solving skills.

Responsibilities

• Manage daily email volumes in the Control Group inbox.
• Develop customer focused operational policies.
• Monitor accuracy of reporting and database information.
• Coordinate customer service projects.

Skills

Customer Service Experience

World Geography Knowledge

Time Management

Analytical Ability

Problem Solving Skills

Job description

Overview

Kühne + Nagel (AG & Co.) KG

In this role, you’ll be responsible for overseeing and coordinating all QuickSTAT operational activities, ensuring everything runs smoothly and in line with company policies. You’ll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position follows a Sunday–Thursday schedule from 10:00 to 19:00.

Responsibilities

• Work as part of the daily operations of the LHR Control Tower team.
• Manage daily email volumes in the Control Group inbox.
• Develop and implement customer focused operational policies and procedures.
• Assist with complex and escalated operational issues in accordance with the Operations Manager / Supervisor.
• Monitor accuracy of reporting and database information.
• Coordinate customer service projects and initiatives.
• Ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.

Qualifications

• Experience in Customer Service.
• Knowledge of freight forwarding is a plus.
• Excellent understanding of World Geography and awareness of different time zones.
• Excellent time management and problem solving skills.
• Good communication skills and analytical ability.
• Ability to take initiative.

Benefits

You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.