Quality & Training Analyst

Prestige Nursing; Epsom; On-site; GBP 28,000; Full time

Job summary

A leading home care provider in Epsom is looking for a Quality & Training Analyst to enhance training and quality compliance across the organization. The successful candidate will coordinate training activities, maintain training records, and support audits. They should possess excellent communication and organizational skills. This role offers competitive salary and benefits including annual leave and wellbeing support.

Benefits

Competitive salary

28 days annual leave

Paid day off for your birthday

Family friendly policies

Career development and training

Qualifications

• Proven experience in Learning and Development or Quality ideally in a care environment.
• Ability to collate, interpret and present complex data sets.
• Strong organization and time-management skills.

Responsibilities

• Organize and coordinate training activities for colleagues.
• Support the Head of Quality with training plans.
• Maintain records of mandatory training.

Skills

Excellent customer service and communication skills

Attention to detail

Ability to meet deadlines

Understanding of regulatory frameworks

Education

Desirable Level 3 or 5 qualification in Learning & Development

Tools

Office 365

Job description

Job title: Quality & Training Analyst

Location: Epsom

Pay: £28,000 pa

People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. As a Quality & Training Analyst, you’ll grow and develop in an exciting franchise business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.

The Quality & Training Analyst will provide administration support for Training and Quality delivery across Prestige Nursing & Care. Supporting the Head of Quality to ensure both companies owned branches and Franchises achieve the required quality and training standards.

As a Quality & Training Analyst, your responsibilities will include:

• Organise and co-ordinate training activity for all colleagues across all functions of the business, including logistics and appropriate training methods (virtual, simulated, mentoring, on the job, etc)
• Support the Head of Quality in collating training needs for all colleagues and put together annual training plans in line with budget that incorporates colleagues training needs against business priorities
• Supporting the Head of Quality and Learning & Development Team to research suppliers to identify the most appropriate training solutions to match need
• Maintain records of mandatory training and actively ensure colleagues complete relevant compliance training as required and provide input for reporting purposes to the Head of Quality on training activity across the organisation
• Supporting the Head of Quality with mapping training plans, schedules, designing and developing training programmes for colleagues and Branches, including franchises.
• Supporting with Inductions for new starters and maintaining induction materials to ensure they are up to date and relevant
• Supporting with maintaining the Learning and Development content on the SharePoint, to include relevant policies and guidelines as appropriate and articles relating to learning and development
• Be the first point of contact for any training and quality related queries from branches and franchises
• Coordinate and support ‘champions’ across the business to promote personal development and raising the profile for certain sectors of care
• Maintain accurate records of all training and activities taking place including the Skills for Care Workforce Development Fund.
• Ensuring IRIS records are up to date and maintained
• Leading the apprenticeship scheme and utilising the levy fund to support various functions within the business
• Support the Head of Quality to source appropriate training solutions to match needs of the business as and when required
• Research external training providers, and utilising workforce development funds and other free training available to the business
• Support the Quality team with the planning, executing and updating the audit schedule, including sending pre-audit questionnaires to all branches.
• Collating the quality self-assessment data quarterly, analysing and reporting to the Head of Quality
• Supporting with policy updates and reviews to ensure they are managed in a timely manner
• Supporting with personalising policies and procedures for CQC applications
• Ensuring the latest versions of polices and supporting documents are available on the intranet
• Supporting to develop new polices as required
• Supporting with the preparation on monthly and quarterly KPI report for Quality & Training.
• Monitor PIR completion and submission dates
• Arrange support for PIR submission with Quality Managers for branches where required.
• Support with action plans to ensure actions are completed by owners in a timely manner.
• Supporting Quality Managers with feedback calls during the audit process

Your accountabilities include:

• Be a champion for internal & external customer service
• Admin and analysis of training & quality data
• Supporting the Quality & Training team
• Manage and facilitate Quality & Training diaries & activities
• Undertake any other additional requirements as reasonably requested to meet business need.

To be a successful as Quality & Training Analyst, you will have:

Essential

§ Excellent customer service and communication skills, a friendly and professional manner.

§ Able to meet deadlines and sudden changes in an organised manner.

§ Adaptability – can change direction quickly as priorities shift.

§ Exceptional communication, and interpersonal skills.

§ Proven experience in taking initiative and acting independently without direction.

§ High levels of attention to detail, and the ability to handle sensitive and confidential information.

§ Fully conversant in Office 365 applications.

§ Proven experience with Learning and Development or Quality ideally within a care environment

§ Strong communication skill, written and verbal

§ Ability to collate, interpret and present complex data sets

§ Excellent administration skills, organisational skills and time-management

§ Excellent planning skills

§ Discretion when dealing with confidential information

§ Ability to work on own initiative on a mixture of reactive and proactive tasks

§ A commitment to equal opportunities and diversity

§ Symmetry between personal and organisational values

§ Demonstrates the behaviours associated with Prestige Nursing & Care’s values

Desirable

§ Strong understanding of regulatory frameworks and compliance requirements.

§ Experience of franchised based business

§ Desirable Level 3 or 5 qualification in Learning & Development

§ Experience of or motivation to work in the health & social care sector.

§ Commitment to improve and identify areas of opportunity for self-development.

§ Driver with access to own vehicle.

§ Able to work unsocial hours when required.

Your benefits will include:

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle benefit scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

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