Quality Systems & Customer Co-ordinator

Amcor; Swansea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading flexible packaging firm in Swansea seeks a Quality Systems & Customer Coordinator to support the Quality department. This role involves maintaining quality systems, addressing customer complaints, and conducting audits. The ideal candidate should have advanced computer skills and experience in customer service, demonstrating creativity and effective time management. A flexible and proactive approach is essential to succeed in this dynamic position.

Qualifications

• Experience in flexible packaging preferred but not essential.
• Highly organized and able to manage multiple projects.
• Able to generate creative ideas for problem-solving.

Responsibilities

• Support the Quality department in maintaining quality systems.
• First contact for customer complaints and concerns.
• Control the internal audit schedule and conduct audits.

Skills

Advanced computer skills (Word, Excel, PowerPoint, Outlook)

Customer familiarity

Creativity & Innovation

Flexibility & Achieving Change

Job description

Overview

Function: Operations/Production/Manufacturing

Part-time or Full-Time: Full-Time

Job Type: Employee

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Position Job Title: Quality Systems & Customer Co-ordinator

BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA) Food, Beverage & Personal Care - Meat

Function: Quality Systems

Line Manager’s Job Title: Quality Assurance Manager

Advertising Legal Entity: Amcor Flexibles Swansea Ltd.

Job Purpose

To support the Quality department the Quality Systems Coordinator has the responsibility for maintaining quality systems, databases, and other data management requirements in the area. To be the bridge between the site and the customer, sales, customer service.

Principal Accountabilities

• Acts as a safety leader and puts safety first in all responsibilities.
• Assist in the application and enforcement of all company policies and procedures.
• First contact for customer complaints, dealing with concerns through the business knowledge management system, collecting necessary information to support Operations in RCA.
• Responsible control of documents, updating existing and implementing new documents, databases within the QMS.
• Creation and /or updating excel database for customer concern tracking.
• Responsible for ensuring supplier regulatory requirements are retained within the QMS and available for inspection on request from customer or external auditing authorities.
• Requesting of questionnaires/food contact/safety data sheets/technical data.
• Control the internal audit schedule, following up closure of QARs raised.
• Be part of the internal auditing team and conduct system audits in accordance with BRC issue 7 and ISO 9001:2015 standards, training can be arranged.
• Assist the Quality manger in the preparation of, and during, on-site or remote link audits, to include BRC, ISO and customer audits.
• Monitor and control the site calibration database to ensure all calibrations are carried out in full and on time.

Qualifications/Requirements

Experience

• Advanced computer skills including Word, Excel, PowerPoint, Outlook.
• Internal and external facing customer familiarity.
• Flexible packaging experience preferred but not essential.
• Organization & Time Management: Highly organized and able to manage multiple projects and associated tasks successfully.
• Creativity & Innovation: Able to generate creative ideas to solve problems and improve work methods; independently apply professional expertise in ways that are unique or innovative; collaborate with team members to brainstorm creative approaches; rethink situations to create new opportunities or overcome obstacles.
• Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements; adapt to shifting priorities in response to the needs of internal and external customers; quickly recognize situations/conditions where change is needed; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.

Amcor Limited (ASX: AMC; www.amcor.com) is a global leader in responsible packaging solutions, focusing on a broad range of flexible and rigid plastic packaging that enhances the products consumers use in everyday life, with 95 percent of its sales into the food, beverage, healthcare and tobacco industries. The company employs more than 31,000 people worldwide, operating in 40-plus countries and across more than 190 sites.

With 55 plants in 18 countries, Amcor Flexibles Europe, Middle East and Africa (AFEMEA), a division of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the food, beverage, pharma, personal care, medical and industrial markets. Its award-winning approach towards sustainability makes AFEMEA the preferred partner for customers looking for responsible packaging solutions.

Are you interested?

About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube