Quality Site Specialist, AGI Data Services - G T Quality

Amazon; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global e-commerce leader in London is seeking a Quality Site Specialist to enhance site-level quality across operations. The role involves managing quality improvement projects, analyzing root causes, and collaborating with cross-functional teams. The ideal candidate holds a Bachelor's degree and has expertise in advanced Excel and SQL, with strong analytical capabilities. Join this dynamic team dedicated to continuous improvement and excellence.

Qualifications

• Experience in program or project management.
• Experience working with tech and non-tech teams.
• Experience defining process improvement initiatives using data.

Responsibilities

• Support quality improvement projects from start to finish.
• Perform daily side-by-sides to identify improvement opportunities.
• Analyze root causes and implement solutions.

Skills

Advanced Excel (Pivot Tables, VLookUps)

SQL

Analytical and problem-solving skills

Verbal and written communication

Influencing without authority

Education

Bachelor's degree

Tools

Lean

Six Sigma

Job description

Overview

The Quality Site Specialist is a critical program management role responsible for helping to drive site-level quality excellence across Amazon's operations. This position partners with quality specialists, site leads, and operations managers to identify, analyze, and address site-specific quality issues while implementing best practices across the network.

Responsibilities

• Support difficult, cross-functional quality improvement projects from inception to completion, working independently while seeking guidance when needed
• Perform daily side-by-sides with DAs and QAs to understand ground-level operations and identify improvement opportunities
• Partner with quality specialists to analyze workflow-level root causes and implement solutions within the site
• Develop and maintain strong partnerships with site leads and operations managers to address site-specific quality challenges
• Own program-level communication and metrics reporting for quality initiatives
• Accelerate progress by helping drive timely decisions, identifying and clearing blockers, and escalating appropriately
• Apply process improvement methodologies to optimize cross-team processes that enhance team efficacy and delivery
• Mentor team members and help develop quality best practices

Basic Qualifications

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience defining program requirements and using data and metrics to determine improvements
• Strong analytical and problem-solving skills
• Excellence in written and verbal communication
• Demonstrated ability to influence without authority

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Knowledge of Lean, Six Sigma, or other quality improvement methodologies
• Previous experience in a manufacturing or logistics environment
• Project management certification (PMP, CAPM, or equivalent)

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