Quality & Performance Lead — Adult Social Care

Staffordshire County Council; Whitby; On-site; GBP 30,000 - 50,000; Full time

Job summary

A local government council in England is looking for a Service Improvement Officer to enhance adult social care services. You will analyse data, support staff with guidelines, and engage service users to improve quality. Ideal candidates will have strong analytical abilities, excellent communication skills, and the ability to build relationships. Flexible working options are available, and applications are encouraged from diverse backgrounds.

Benefits

Access to rewards and benefits

Supportive working environment

Flexible working options

Qualifications

• You ask the right questions and dig deeper to understand what's working and what needs to change.
• You can interpret data and feedback from multiple sources and turn it into clear, actionable insights.
• You can present findings in a way that influences decisions and builds understanding.
• You work collaboratively with colleagues across the Council, partner organisations, and service users.

Responsibilities

• Turning insight into action by analysing survey results, audits, and feedback.
• Supporting continuous learning by helping teams use performance data.
• Developing practical guidance for frontline staff and managers.
• Analysing customer feedback to understand experiences.
• Coordinating and reviewing quality audits to ensure meaningful change.
• Engaging with service users through consultation.

Skills

Curiosity and problem-solving skills

Strong analytical ability

Excellent communication skills

Relationship-building skills

Job description

A local government council in England is looking for a Service Improvement Officer to enhance adult social care services. You will analyse data, support staff with guidelines, and engage service users to improve quality. Ideal candidates will have strong analytical abilities, excellent communication skills, and the ability to build relationships. Flexible working options are available, and applications are encouraged from diverse backgrounds.