Quality Manager, Head of Digital Testing and Test Automation Strategy

NatWest Group; London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading financial services company in London is seeking a Quality Manager. You will oversee the quality strategy and testing across digital platforms. The ideal candidate has extensive experience in quality assurance and automation, with a focus on Agile methodologies. This director-level role requires strong leadership and stakeholder management skills, ensuring projects meet high-quality standards. Flexible working arrangements are available.

Qualifications

• Extensive experience leading quality assurance teams in Financial Services.
• Proven track record at director or senior management levels.
• Skilled in designing and delivering automation strategies.
• Practical experience in quality strategy and planning.
• Experience in functional and non-functional testing.

Responsibilities

• Lead and manage the quality strategy and execution results.
• Ensure customer-centric designs and improve solutions.
• Accountable for quality in both run and change activities.
• Oversee output quality from all testing phases.
• Undertake end-to-end test management.

Skills

Digital workflows

Automation strategies

Quality best practices

Agile methodologies

Collaboration and stakeholder management

Job description

Overview

Join us as a Quality Manager, Head of Digital Testing and Test Automation Strategy

We’ll look to you to provide direction and leadership on Quality Assurance across digital platforms and to design and drive the overall Test Automation Strategy. This is an opportunity to act as a key contributor in making sure that work packages transition seamlessly from development into live environments. Hone your knowledge of quality best practices and collaboration and stakeholder management skills.

What you'll do

In this key role at director level, you’ll be making sure that only well designed and built work packages get through quality testing. You’ll aim to get it right first time for our customers through innovative service and solutions, using automation as an accelerator and working closely with stakeholders in an Agile and collaborative environment.

We’ll also look to you to produce comprehensive and robust quality strategies and detailed quality test plans, enabling the continual flow of work packages across the domain, platform value stream or programme.

Additionally, you’ll be:

• Leading and managing the quality strategy, plan and execution results of multiple feature teams, often concurrently
• Understanding the customer and human centric designs and driving the quality of the teams work to constantly improve the solutions and enhance customer experiences
• Taking accountability for all aspects of quality across both run and change and business as usual activity within the assigned platform or domain
• Overseeing the output quality from all testing phases owned and making sure it meets the requirements of each quality test strategy
• Making sure defects are detected and prioritised, based on impact, and resolved at the earliest possible moment and before the last responsible moment
• Undertaking end-to-end test management including planning, risk, issue, dependency management, lessons learnt and governance

Qualifications

The skills you'll need

We’re looking for someone with strong knowledge and understanding of digital workflows, expert knowledge of designing and delivering automation strategies, quality best practices, and our risk and controls framework. You’ll also need to be at expert level in your automation knowledge and be on the cusp of new technologies and quality practices alongside techniques used with Agile methodologies.

Additionally, we’ll be looking for:

• Extensive experience leading large quality assurance teams in Financial Services
• Proven track record at director or senior management levels
• Skilled demonstration of designing, applying and delivering automation strategies.
• Practical experience of quality strategy and planning, testing design and execution
• Experience in functional and non-functional testing such as system, system integration, user, load, volume, stress, security, accessibility, compatibility, penetration and back-out
• The ability to relate everyday work to the strategic vision of the feature, platform, domain and enterprise teams, with a strong focus on business outcomes
• The ability to communicate complex technical concepts clearly to peers and management
• Strong collaboration and stakeholder management skills

Hours

35

Job Posting Closing Date: 11/09/2025

Ways of Working: Hybrid