Quality, Governance and Assurance Coordinator

Health Jobs UK; Wakefield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization is seeking a Quality, Governance and Assurance Coordinator to support patient safety initiatives. The successful candidate will oversee incident management and coordinate with the Patient Relations team for resolving complaints. Applicants should have a degree and experience with risk management and Datix systems. Strong proficiency in Microsoft Office is essential.

Qualifications

• Proficient in Microsoft Office applications including Word, PowerPoint, and Excel.
• Experience managing risk, complaints, and incidents.
• Educated to degree level or equivalent experience.
• Able to discuss sensitive topics empathetically.
• Experience handling confidential information.

Responsibilities

• Oversee and coordinate incidents and patient safety events.
• Support the timely resolution of complaints.
• Work with Area Leadership Team for service-to-service inquiries.

Skills

Microsoft Office Proficiency

Risk Management

Incident Handling

Time Management

Education

Bachelor's degree or equivalent experience

Tools

Datix Incident Management System

Database Management Systems

Job description

Overview

The Quality, Governance and Assurance Coordinator (QGAC) is an exciting new role within the three A&E Operations teams. The primary focus is supporting the Quality, Governance and Assurance Manager (QGAM) in collating information from patient safety events and other incidents, in order to improve patient safety. Two posts will be filled across each of the Operations areas - Humber & North Yorkshire, South Yorkshire and West Yorkshire.

Responsibilities

• The successful candidates will be involved in the oversight and coordination of incidents and patient safety events within their relevant area - this may involve some investigative work, supporting others to do the same, and enabling the QGAM to provide assurance that incidents are dealt with in accordance with the Patient Safety Incident Response Framework (PSIRF) and other YAS policies and procedures.
• The QGAC will work closely with the Patient Relations team to support the timely and satisfactory resolution and response to complaints and concerns. They will also work closely with the Area Leadership Team to coordinate any service-to-service enquiries and provide timely responses and monitor for emerging themes to aid in mitigation of future patient harm.

Person specification

Essential qualifications and experience

• Proficient in Microsoft Office applications including Word, PowerPoint and Excel utilising standard keyboard skills. Database management, document management and investigation systems (i.e. Datix).
• Experience and knowledge of managing risk, complaints and incidents through agreed processes and procedures.
• Educated to degree level and/or able to demonstrate the equivalent level of knowledge and experience.
• Able to discuss difficult topics with sensitivity and empathy, in particular with regard to speaking with complainants as part of the Local Resolution process.
• Experience of utilising Datix Incident Management System or similar.
• Experience of handling confidential information.
• Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management.

Employer certification / accreditation badges

• Documents to download
  • Job description ( PDF , 303.7 KB )