Quality & Compliance Officer

Trigon Recruitment Ltd; Reading; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency seeks a Quality & Compliance Officer to ensure adherence to quality standards and compliance requirements. This hybrid role requires approximately three days in Berkshire for oversight and support of teams. Key responsibilities include leading compliance processes, conducting audits, and supporting the Quality Manager. Ideal candidates will have experience in compliance, auditing, and process documentation. This position offers a salary up to £34k, with travel costs reimbursed.

Responsibilities

• Design and own systems for compliance with contractual requirements.
• Deliver a schedule of quality monitoring tasks.
• Support the implementation and monitoring of CMS.
• Provide feedback and support on areas for improvement.
• Ensure IPS and SEQF fidelity through coaching and training.
• Provide contractual report preparation support.
• Present during client facing quality assurance exercises.
• Support with quality frameworks like Matrix and ISO 9001:2015.
• Ensure Project teams are ready for audits.
• Act as Safeguarding lead.

Skills

Quality and Compliance understanding of IPS and SEQF

Previous audit experience

Experience with stakeholder feedback

Experience with contractually defined targets

Proven track record of quality and compliance

Understanding contractual requirements

Ability to work independently

Experience developing process documentation

Manipulation of Microsoft Excel data

Experience with case management systems

Job description

Role: Quality & Compliance Officer

Salary - Up to £34k

Hybrid - 3 days in the field, 2 working from home

Perm

Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

• Design and/or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
• Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
• Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
• Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.
• Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers.
• Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.
• Play a role in the preparation and checking of contractual reports required by the Client.
• Provide support and present during client facing quality assurance exercises.
• Support Quality & Compliance manager with quality frameworks such as Matrix and ISO 9001:2015.
• Take the lead on ensuring that Project teams are ready for any contractual audits and are fulfilling contractual obligations - for example SEQF self-assessment and IPS Fidelity Audits.
• Act as Safeguarding lead.
• Any other duties as reasonably required for the smooth running of the program.

Skills and experience

• A Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team.
• Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery.
• Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate.
• Experience of working to contractually defined targets and standards.
• A proven track record of achieving outstanding quality and compliance on projects.
• Skilled in understanding contractual requirements and applying them to practical delivery.
• Experience of working independently to manage and deliver own workload.
• Experience of developing and maintaining process documentation on behalf of a team.
• Ability to manipulate Microsoft excel data and present the required information for analysis and reporting.
• Experience with the monitoring and reporting of Case management systems.