Quality & Compliance Manager

The Meath Epilepsy Charity; Godalming; On-site; GBP 35,000 - 45,000; Full time

Job summary

A charitable organization in Godalming seeks a Quality & Compliance Manager to ensure adherence to CQC regulations and enhance service improvement. The role requires strategic oversight, producing compliance reports, and guiding managers on compliance issues. Candidates should have a relevant health/social care qualification and at least 2 years of experience in quality or compliance. The ideal applicant is detail-oriented and a proactive problem solver, benefiting from a supportive and inclusive work environment.

Benefits

Equal opportunities employer

Qualifications

• Minimum 2 years’ experience in quality, governance or compliance.
• Strong knowledge of CQC regulations and audit processes.
• Detail oriented with a high level of accuracy in documentation.

Responsibilities

• Ensure compliance with CQC regulations and relevant legislation.
• Develop audit schedules and monitor outcomes.
• Produce monthly KPI dashboards and compliance reports.

Skills

Governance

Compliance

Communication skills

Analytical skills

Problem-solving

Education

Relevant qualification in health/social care

Job description

This is an advisory role, the Quality & Compliance Manager does not undertake operational care delivery, but holds Registered Managers and teams accountable through audits, reporting and continuous monitoring. This position requires a strategic thinker with excellent communication skills with the ability to implement and manage effective compliance programmes.

Key responsibilities

Governance & Compliance:

• Ensure compliance with CQC regulations, Fundamental standards and relevant legislation.
• Develop and maintain a structured audit schedule across all care domains.
• Monitor audit outcomes, safeguarding, incidents, complaints, and action plans, escalating significant risks as needed.
• Act as the organisation’s GDPR lead, ensuring data protection policies are implemented, regular risk assessments are developed, staff are trained and breaches are appropriately managed and reported.
• Maintain up to date knowledge of regulatory changes and advise leadership and teams accordingly.

Policy & Procedure Management:

• Oversee implementation and use of policy software (e.g. QVS)
• Ensure policies are current, GDPR compliant, accessible and understood by staff.
• Monitor adherence to policies and elevate non-compliance.

Reporting & Quality Improvement:

• Produce monthly KPI dashboards, compliance reports and trend analyses.
• Identify patterns, emerging risks, and areas for improvement across services.
• Support Registered Managers in developing and monitoring improvement plans.
• Promote a culture of continuous improvement and learning.

Audit & Inspection Readiness:

• Prepare & collaborate with Registered Managers in readiness for CQC inspections and external audits.
• Ensure evidence, documentation and processes are ready for review.
• Advise management on remedial actions for gaps identified.

Advisory & Partnership Working:

• Provide guidance to Registered Managers on compliance matters. Escalate critical issues to the Senior Management Team
• Collaborate with clinical and operational staff, HR and other stakeholders, on business critical planning, including business continuity, emergency plans and major incident planning.

Person Specification

Essential

• Relevant qualification in health/social care, governance or compliance.
• Minimum 2 years’ experience in quality, governance or compliance in health/social care.
• Strong knowledge of CQC regulations and audit processes
• Excellent analytical and organisational skills
• Strong written and verbal communication skills; able to influence senior colleagues.
• Ability to work independently and manage multiple priorities.
• Ability to collaborate with cross-functional teams and influence stakeholders to ensure compliance goals are met.
• Detail oriented and able to maintain a high level of accuracy in documentation and reporting. Proactive approach to problem-solving, with the ability to anticipate potential compliance risks and take preventive actions.
• Ability to adapt to changes in regulatory environments and proactively update compliance processes. Drive a culture of continuous improvement, fostering a commitment to excellence in care delivery.

Desirable

• Demonstrated knowledge in GPDR regulations.
• Experience in leading and contributing to cross-functional compliance initiatives.
• Experience in producing KPI dashboards and trend reports
• Experience in residential or multi-service care settings

About the Company

The Meath Epilepsy Charity recognises ability which means that the people that we support are enabled to live as independently as possible, challenge themselves and to fulfil their potential. This positive ‘can do’ culture is shared by the people we support, staff and volunteers alike across our broad range of services and facilities.

Our very special community is located in a stunning setting and boasts fantastic facilities in central Godalming. The Meath’s beautiful Grade II listed manor house, together with other higher-needs modern annex houses and the Skills Centre are all set in landscaped grounds.

Our location is both peaceful yet close to local amenities and the main line train station. We are proud to be at the heart of our local community and to enjoy strong links with the town.

Additional information

As part of the employment process, applicants will be subject to a DBS check.
The Meath Epilepsy Charity is an equal opportunities employer.