Quality Assurance Technician

Greggs PLC; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK food retailer is looking for a Quality Assurance Technician in Newcastle upon Tyne. This role involves ensuring food safety and quality standards, supporting food safety duties, and evaluating production controls. Ideal candidates will have excellent communication skills, strong organizational abilities, and a passion for teamwork. This full-time position offers competitive pay, generous annual leave, and opportunities for career progression within a supportive culture that values inclusivity.

Benefits

Competitive pay

21 days annual leave plus bank holidays

Colleague discount

Paid breaks

Free hot drinks

Profit share

Career progression

Employee Assistance Programme

Perks and savings

Colleague Networks

Qualifications

• Demonstrated drive and support for an inclusive culture.
• Enjoy being part of a hard‑working team.

Responsibilities

• Ensure food safety and quality standards are maintained.
• Support managers in food safety responsibilities.
• Evaluate process controls during production.

Skills

Excellent written and verbal communication skills

Strong skills in planning, prioritising, and organising

Multi‑tasking with multiple priorities

Ability to communicate and influence at all levels

Ability to build strong cross‑functional relationships

Ability to work independently and as part of a small team

Initiative and ability to see tasks through to completion

Job description

Vacancy Information

We have a fantastic opportunity to join the Technicalteam at Greggs as a Quality Assurance Technician.

We can offer you:

• Competitive pay
• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Paid breaks
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work‑related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in‑store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full‑time role, however flexibility in this will be considered
• We know that having a work‑life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs Balliol, Longbenton, Newcastle Upon Tyne

What you’ll do

• Ensure food safety and quality standards are maintained across the site
• Support managers and operators in their responsibility to Food Safety and Quality
• Evaluate process controls during production to ensure they comply with agreed specifications and procedures
• Complete quality checks in line with product specifications, QAS and organoleptic requirements
• Complete and update the site microbiological, chemical and allergen sampling schedules to ensure safety of products
• Own the management of non‑conforming products, QA Holds and product releases
• Organise and completion of raw material intake checks against group specifications
• Complete annual CCP validation checks of all Critical Control Points on site
• Carry out and update audits e.g., BRC Internal audits, Glass & Plastic, CCP, GMP inspections and product & process
• Monitor equipment performance and control through internal calibration of scales and thermometers to ensure compliance
• Assist with customer complaint investigations
• Amend factory process control documentation

About you

We are looking for individuals who have drive, and can demonstrate:

• Excellent written and verbal communication skills
• Strong skills in planning, prioritising, and organising
• Multi‑tasking and working with multiple priorities at pace, delivering results within tight timescales
• The ability to communicate and influence at all levels
• The ability to build strong cross‑functional relationships
• The ability to work independently and as part of a small team
• Initiative and the ability to see tasks through to completion
• Enjoy being part of a hard‑working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We’re hard‑working, but above all else we’re family; and it doesn’t matter who you are, where you’re from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We’ll make sure you have the skills and knowledge you need to have a great career with us.