Quality Assurance Manager

MORGAN SINDALL GROUP PLC; Coventry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK infrastructure firm is seeking a motivated Quality Assurance Manager based in Coventry, with site visits nationwide. The successful candidate will establish a right-first-time culture within project teams, implement quality management processes, and engage in continuous improvement practices. Qualifications include being a certified ISO 9001 Lead Auditor with experience in complex environments. This role offers competitive benefits, including generous holidays and a flexible work environment.

Benefits

Generous holiday entitlement

Flexible working arrangements

Family friendly policies

Mentoring programmes

Contributory pension scheme

Annual bonus scheme

Private Medical Insurance

Cycle to work and gym membership discounts

Qualifications

• Experience in managing complex, multi-interface organisations.
• History of successful management in quality assurance roles.
• Knowledge of Root Cause Analysis (RCA) and quality management systems.

Responsibilities

• Establish a right-first-time culture across the project team.
• Ensure the project team implements quality management arrangements.
• Develop and manage audit plans including quality-related investigations.
• Capture lessons learned and monitor continual improvement.
• Support quality meetings and develop training reports.
• Establish effective working relationships with clients and leadership.
• Act as the point of contact for quality assurance matters.

Skills

Proven experience in a similar role

Certified IRCA/CQI Lead Auditor for ISO 9001

In-depth knowledge of investigation tools

Experience in infrastructure or construction

Job description

Ref 78116 Vacancy title Quality Assurance Manager Function(s) SHEQ Contract type Full time permanent Region West Midlands Location(s) Coventry, with site visits nationally Description

Quality Assurance Manager

Coventry, with site visits nationally.

Talented people are the key to our success.

Would you like to work for an inclusive and collaborative company which is also one of the most successful within the UK infrastructure industry?

We are looking for a motivated and ambitious Quality Assurance Manager to join our team working on our Gatwick Pier 3 Project and wider business unit when required. Our Quality Assurance specialists are dedicated to enhancing compliance with our Integrated Management System and ensuring the highest standards in the quality of our project deliverables.

Role Responsibilities

As a Quality Assurance Manager, you will be responsible for :

• Establishing a right-first-time culture across the project team that puts quality at the heart of project delivery.
• Ensuring the project team implements appropriate quality management arrangements, supported by competent resources and clear delivery plans.
• Ensuring quality systems and processes are fully aligned with business requirements.
• Developing and managing a business unit and sector-specific audit plan, including quality-related investigations such as root cause analysis (RCA).
• Establishing procedures to capture lessons learned across the project team and monitor the implementation of continual improvements.
• Establishing procedures to capture lessons learned across the project team and monitor continual improvement.
• Supporting quality meetings and forums by developing and presenting training and performance reports.
• Establishing effective working relationships with clients, business units, and leadership teams, while providing guidance to Quality Assurance Advisors to support their duties.
• Acting as the point of contact for all business unit quality assurance matters and contributing to the strategic approach for Water / Highways quality assurance.
• Developing and implementing specific KPIs for business units and clients.
• Safeguarding the confidentiality, integrity, and availability of corporate information against unauthorised access, modification, or destruction.

Skills, Experience and Qualifications

• Proven experience in a similar role, with a history of successful management in complex, multi-interface organisations.
• Certified IRCA / CQI Lead Auditor for ISO 9001.
• In-depth knowledge of investigation tools and techniques, including Root Cause Analysis (RCA).
• Experience in infrastructure or construction environments is highly advantageous.

What is in it for you?

Below is a selection of benefits that are available to you at Morgan Sindall Infrastructure.

• Generous holiday entitlement with the option to buy five days.
• Flexible and adaptable working
• Family friendly policies and work / life approach
• Mentoring programmes and continuous learning support
• Contributory pension scheme
• Annual bonus scheme
• Recognition scheme and long service awards
• Car scheme and Private Medical Insurance (if applicable to role)
• We also provide the option to participate in our share‑save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more.

About the Water|Highways Business Unit

Our Water team designs, builds, and maintains vital UK water infrastructure, ensuring secure water supply and wastewater services.

We work with major water companies to create resilient facilities, reduce flood risks, and improve environmental outcomes. Currently, we are involved in the Welsh Water AMP7 and AMP8 frameworks and have secured projects with Wessex Water for the next five years. These long‑term framework agreements are part of a national £88 billion investment, requiring a collaborative and agile approach to meet the industry's challenges.

Our Highways team delivers comprehensive services, from major national projects to local schemes, improving road journeys for millions daily.

With expertise in tunnelling, bridges, and more, we provide end‑to‑end project support, including design, integration, and construction. Current projects include concrete road replacements for National Highways, smart motorway safety enhancements, and widening the A423 for Oxford City Council.

Morgan Sindall is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. We are also an Investors in People company.

Morgan Sindall is unable to employ anyone who does not have the legal right to live and work in the UK.