Quality Assurance Assistant - 343001

The Ardonagh Group; Cirencester; On-site; GBP 25,000; Full time

Job summary

A leading comparison service in Cirencester is seeking a Call Listening Administrator to ensure high-quality client interactions. You will review and assess conversations, identify improvement opportunities, and ensure compliance with regulations. The ideal candidate has strong attention to detail, excellent communication skills, and a commitment to professionalism. This full-time position offers a competitive salary of £24,570 and various employee benefits including health insurance and a supportive work culture.

Benefits

26 days holiday + bank holidays

Subsidised Private Health Insurance

Employer Pension Contributions

Discounted gym memberships

Comprehensive in-house training

Qualifications

• Strong eye for detail and professionalism.
• Excellent written and verbal communication skills.
• Ability to develop positive relationships with colleagues.

Responsibilities

• Listen to and review client interactions for quality assurance.
• Identify opportunities for improvement in advice and advisor performance.
• Monitor compliance with FCA regulations.

Skills

Attention to detail

Communication skills

Listening skills

Analytical skills

Professionalism

Job description

Overview

Ready to take your career to the next level? Join Usay Compare as a Call Listening Administrator.

Location: Cirencester Office – Usay House, South Cerney, Cirencester, GL7 5XZ
Salary: £24,570
Job Type: Full-time, Permanent (Monday to Friday 9am – 5:30pm)

Why Join Usay Compare?

Do you have a keen eye for detail and a natural ability to assess the quality of conversations? Are you passionate about ensuring clients receive the best possible advice and support? Are you looking for real career progression with a company that invests in your development?

At Usay Compare, we’re the UK’s leading comparison service for Health and Protection Insurance. We simplify the process of finding the best policies, offering expert advice and unbeatable service. With offices across the UK and a vibrant, supportive culture, we’re growing fast—and we want you to grow with us.

What We Offer

• Guaranteed basic salary of £24,570
• 26 days holiday + bank holidays, increasing to 28 days after 2 years’ service
• Option to buy up to 5 extra days of annual leave
• Income Protection & Life Assurance
• Subsidised Private Health Insurance
• Employer Pension Contributions
• Enhanced Maternity & Paternity Leave
• Annual Flu Vaccine, Aviva Wellbeing App & Digital GP access
• Corporate Perks: Discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle to work scheme, financial wellbeing sessions, and much more!
• A supportive, friendly, and fun working culture where your success is celebrated
• Comprehensive in-house training and continuous development

About the Role: Call Listening Administrator

In this role, you’ll play a vital part in maintaining high standards by:

• Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with client needs.
• Identifying opportunities for improvement in product recommendations and advisor performance.
• Monitoring compliance with Financial Conduct Authority (FCA) regulations to ensure all advice and documentation meets required standards.

What We’re Looking For

• Someone who has a strong eye for detail
• Demonstrates professionalism, integrity, credibility, and commitment
• Has excellent written and verbal communication
• Has the ability to develop positive relationships with colleagues
• Has strong listening and analytical skills
• Has sound judgment and reasoning skills
• Possesses the ability to work on their own initiative

About Usay Compare

With our head office in the beautiful Cotswolds and regional offices in London, Bristol, Bournemouth, Cardiff, Cheltenham, Southampton, and Taunton, we’re proud to be the UK’s fastest-growing Private Medical Insurance intermediary. We’re passionate about making private healthcare accessible, affordable, and easy to understand.

Ready to join a winning team and take your career to new heights? Click ‘Apply’ today and become part of our success story!

#USAY

Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.