Quality and Governance Coordinator

Independent Health Group; Peasedown St. John; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a Quality and Governance Coordinator to support quality standards and patient safety. The successful candidate will work closely with clinical and non-clinical teams to ensure effective governance processes are maintained. The role is hybrid, requiring both home and on-site work, and includes overseeing quality audits, managing complaints, and reporting on quality functions. Applicants should have a degree-level qualification in healthcare or related disciplines and demonstrable experience in quality or governance roles. Flexible working arrangements are available.

Qualifications

• Experience in quality improvement, clinical governance, or risk management within healthcare settings.
• Proven ability to produce reports for internal and external stakeholders.

Responsibilities

• Work with the Head of Quality to deliver quality improvement programmes.
• Support the management of patient complaints according to NHS standards.
• Conduct audits and produce quality reports for committees.

Skills

Analytical skills

Effective communication

Organisational skills

Attention to detail

Understanding of NHS governance

Education

Degree-level qualification in healthcare or related discipline

Tools

Microsoft Office applications

Electronic risk management systems

Job description

We're seeking a Quality and Governance Coordinatorto join our dedicated Quality and Governance team.

This role will play a pivotalrole in supporting Independent Health Groups commitment to the higheststandards of patient safety, quality, and care. Working closely with the Headof Quality and Governance and as part of the wider Quality and Governance Team,the postholder will collaborate with colleagues across both clinical andnon-clinical services to ensure governance, risk management, and assuranceprocesses are consistently applied and maintained.

We welcome applications from candidates seeking full-time or part-time hours (to be worked preferably over 3-5 days).

This is a hybrid role with a combination of home working and on-site work at our Head Office.

We are currently unable to offer sponsorship for visas , therefore all candidates must have right to work in the UK.

Main duties of the job

This role will be responsible for promoting, facilitating,and monitoring systems that embed integrated governance throughout theorganisation, providing assurance on the quality of clinical services, andfostering a culture of openness, compassion, and continuous learning.

About us

Established in 2004, Independent Health Group(IHG) has been dedicated to providing high-quality, patient-centred careclose to home. With a strong commitment to delivering outstanding healthcare inthe community, we've spent the past 20 years building a reputation forexcellence, innovation, and compassionate service. In 2022, our dedication topatient care was recognised with an Outstanding CQC rating, a testament toour quality and commitment.

At IHG, we offer an alternative to traditional hospitalsettings, ensuring our patients receive personalised care with continuity andconvenience. Our services are based on short waiting times, specificappointment slots, and one-to-one clinician continuity, creating a seamless andsupportive experience for every patient.

Our teams work in a supportive, flexible environment,where patient contact remains at the heart of everything we do. Weoperate Monday to Friday, with no evening or bank holiday shifts, allowingfor a healthy work-life balance. We strive to accommodate flexible workingarrangements that support our staffs professional and personal needs.

At IHG, we are committed toinnovation in healthcaredelivery, providing an opportunity for professionals todevelop theirskills, contribute to the growth of an exceptional organisation, and make areal impact on patient care. If you're passionate about delivering outstandinghealthcare in a setting that values both patients and staff, we'd love towelcome you to our team.

Job responsibilities

Quality Improvement & Governance

• Workcollaboratively with the Head of Quality and Governance to deliver theorganisations programme of quality improvement and integrated governance.
• Promotepatient safety and clinical/corporate governance across all Independent HealthGroup (IHG) services, ensuring effective management of incidents, complaints,claims, patient experience, and risk.
• Supportthe drafting, implementation, and maintenance of corporate quality and riskmanagement policies, guidelines, and standard operating procedures.
• Arrangeand provide secretariat support for governance meetings as required.

Audit & Reporting

• Supportthe Head of Quality and Governance and Matrons with the ongoing development andoversight of the IHG audit programme.
• Collate,analyse, and report on quality functions, including patient feedback (Friendsand Family Test, PROMs).
• Produceinternal and external quality and operational reports, including monthlyperformance reports, quarterly Integrated Care Board (ICB) QualitySchedules/CQUIN reporting (when required), annual Quality Accounts, and CQCnotifications.
• Supportthe Head of Quality and Governance with conduct detailed analysis of trends andthemes from audits, incidents, and complaints, preparing assurance reports andpresenting findings to governance committees.
• Supportthe Head of Quality and Governance in providing operational support, oversight,and management of the IHG Electronic Risk Management System
• Managethe organisational risk register, ensuring risks are categorised, mitigated,monitored, and escalated in line with policy.
• Deliverdaily risk assessments of reported incidents, ensuring appropriate managementthrough patient safety and non-patient safety processes.
• Supportthe Head of Quality and Governance with compliance against Patient Safety andIncident Response Framework (PSIRF), advising clinical teams on incidentresponses and assisting with draft chronologies for early case reviews andsafety huddles.
• Cascadeupdates, safety alerts, and notices (CAS, Health and Safety, NICE guidance) toensure clinical standards and practice remain current.

Complaints & Claims

• Overseeand monitor the patient complaints and concerns management system, ensuringcompliance with NHS complaints standards.
• Supportthe Head of Quality and Governance with complaints investigation and draftingof response letters.
• Supportthe management of formal claims handling processes.
• Liaise with patients and families to arrange meetings,always exercising discretion and confidentiality.

Regulatory Compliance

• Assistthe Head of Quality and Governance in ensuring compliance with Care QualityCommission regulations and standards.
• Producequarterly compliance assurance reports and support CQC inspections and qualityassurance visits, including evidence collation and submission.
• Undertakeand maintain Health and Safety risk assessments, supporting delivery of thehealth and safety function and collating assurance evidence from third-partyproviders/sites.

Document Management & Training

• Maintainand manage IHG policies, SOPs, guidelines, and other documents, ensuring timelyreview and correct version control in line with corporate records managementstandards.
• Support the Head of Qualityand Governance with drafting corporate quality and risk management policies,guidelines and standard operating procedures.
• Supportthe Quality and Governance Assistant in overseeing document managementprocesses.
• Deliverinduction and ad hoc training sessions on quality, governance, risk management,and patient safety.

Administrative Support

• Maintainaccurate records of all actions arising from quality and governance functionswithin central electronic files.
• Provideadministrative support as required, contributing to wider organisationalprocesses beyond the Quality and Governance team.

Person Specification

Qualifications

• Degree-level qualification in healthcare, quality management, risk management, or related discipline (or equivalent experience).
• Evidence of continuing professional development in governance, patient safety, or quality improvement.

Professional Development

• Commitment to ongoing professional development in quality improvement, governance, risk management, and patient safety.
• Willingness to undertake further training and qualifications relevant to the role (e.g., audit methodology, incident investigation, health and safety, data analysis).
• Active engagement in reflective practice and continuous improvement, applying lessons learned from audits, incidents, and complaints to enhance organisational processes.
• Ability to keep up to date with changes in national policy, regulatory requirements, and best practice guidance (e.g., CQC standards, PSIRF, NICE guidance).
• Openness to mentoring and supporting colleagues, sharing knowledge and expertise to build organisational capability in governance and risk management.
• Demonstrated flexibility and adaptability in developing new skills to meet evolving organisational needs
• Evidence of ongoing professional development in quality improvement, patient safety, or governance.

Experience

• Demonstrable experience in quality improvement, clinical governance, or risk management within healthcare settings.
• Experience of managing incidents, complaints, and claims in line with NHS standards.
• Proven track record of producing reports for internal and external stakeholders (e.g., CQC, ICB, Quality Accounts).
• Experience of managing organisational risk registers and applying risk management frameworks.
• Experience of supporting regulatory compliance, including preparation for inspections and assurance reporting.
• Experience of drafting and maintaining policies, SOPs, and governance documentation.
• Experience of providing administrative support to governance committees or similar forums.
• Experience of delivering training sessions on governance, risk, or patient safety.
• Experience of working with external regulators and commissioners.
• Experience of managing claims processes in healthcare.
• Experience of supporting or leading audits, including analysis and presentation of findings.

Abilities / Skills and Personal Attributes

• Strong understanding of NHS governance frameworks, including Patient Safety Incident Response Framework (PSIRF).
• Knowledge of Care Quality Commission (CQC) regulations and compliance requirements.
• Awareness of national patient safety initiatives, safety alerts, and NICE guidance.
• Understanding of complaints management processes and NHS complaints standards.
• Excellent analytical skills with ability to interpret complex data and identify trends.
• Strong report-writing skills, able to produce clear, concise, and evidence-based assurance reports.
• Effective communication skills, both written and verbal, with ability to present findings to committees and stakeholders.
• Strong organisational skills, able to manage multiple priorities and deadlines.
• High level of accuracy and attention to detail in documentation and record-keeping.
• Ability to work collaboratively across clinical and corporate teams.
• Competence in using electronic risk management systems and Microsoft Office applications.
• Professional, credible, and confident in dealing with senior stakeholders.
• Proactive and solution-focused approach to problem-solving.
• Commitment to promoting patient safety and continuous quality improvement.
• Ability to work independently while contributing effectively to a team.
• Resilient and adaptable in a fast-paced environment.
• Discreet and trustworthy in handling sensitive information.
• Knowledge of health and safety risk assessment processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.