Quality and Change Coordinator

Treasury Wine Estates; Twickenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beverage company is seeking a Quality and Change Coordinator in Twickenham. The role involves supporting quality and compliance for products, with responsibilities ranging from managing product specifications to handling quality issues. The ideal candidate has a science degree and experience in an FMCG environment, with strong communication and analytical skills. Competitive benefits and a collaborative culture offered.

Benefits

Employee product allowance

Flexible working arrangements

Structured development programs

TWEforME Day – an additional day of leave

Qualifications

• 2+ years experience in a similar role in a manufacturing or FMCG business.
• Ability to manage and promote change.
• Experience in a fast-moving area with frequently changing priorities.

Responsibilities

• Coordinate the creation of product specifications.
• Support investigations of quality non-conformances.
• Assist with supplier prequalification and performance monitoring.

Skills

interpersonal communication

problem solving

attention to detail

organisational skills

analytical skills

stakeholder management

Education

Science based degree

Qualification in quality management

Tools

Microsoft Excel

Microsoft Word

PowerBi

Salesforce

Job description

About us

Treasury Wine Estates (TWE) is one of the world’s leading wine companies. We know that it’s the thinkers, makers and doers who have the most impact as we continue to strive towards being recognised as the world’s most admired premium wine company. We are proud of our portfolio of brands that have tremendous heritage, rich quality and a reputation for excellence across the globe. From the iconic luxury of Penfolds, to the broad appeal of Lindeman’s and newer brands like 19 Crimes, we are committed to creating memorable wine experiences for our consumers.

About the Role

As Quality and Change Coordinator, you’ll be responsible for supporting all necessary aspects of quality and technical functions for bulk beverage supply, finished goods and compliance to deliver high quality product to consumers. This position is offered on a fixed term, 9-month contract with an immediate start.

Key Responsibilities Include

Product Changes

• Support the team with the timely and accurate creation of copacker product specifications
• Ensure all product specifications are approved by all relevant internal stakeholders and within SLA timeframes to ensure productions are fulfilled on-time
• Support with business process reviews to ensure processes are updated and streamlined to maintain business efficiencies and right-first-time ethic

Artwork Changes

• Support the senior artwork coordinator on an ad-hoc basis for artwork changes

Quality Management

• Provide support through root cause analysis investigations and timely resolution of quality non-conformances and customer complaints using internal reporting systems
• Liaise with external stakeholders to embed corrective actions and process improvements following outcome of investigations
• Support Global Consumer Relations with outcomes and conclusions following quality investigations relating to quality and technical consumer complaints
• Support the ETT (European Technical Team) in the development of draft documents and tools to assist with BAU activities
• Support supplier prequalification, auditing and performance monitoring
• Assist with the coordination and assessment of post packaging production samples and other samples as required to ensure product is of suitable quality
• Efficient coordination of monthly stock at risk tastings across portfolio
• Assisting with the creation of certificates and documents as required (certificates for export, COA, COO etc)
• Liaise with 3rd party suppliers to ensure timely delivery of technical and compliance data of incoming bulk wine analysis to proactively resolve issues which may impact production
• General file and document management
• Support ad hoc requests as required by Quality Manager
• Provide support to Quality Manager for all technical trade compliance updates including labelling and nutritional information
• Coordinate product R&D in line with new material or NPD validation

Reporting

• Provide regional monthly consumer complaints identifying trends, resolutions and corrective actions following root cause analysis investigations
• Collate supplier performance scorecards
• Support Quality Manager with packaging data as required

What We're Looking For

We are looking for a high-performing Quality and Change Coordinator with 2+ years in a similar role in a manufacturing or FMCG business.

You will need to have experience of working across multiple time zones and cultures, experience in a fast-moving area with frequently changing priorities and requirements, and well-developed interpersonal, communication and influencing skills for liaising with internal and external contacts

You’ll also need

• A Science based degree
• Qualification in quality management or similar
• FMCG production / wine / food experience
• Ability to manage and promote change
• Attention to detail, with good organisational and time management skills
• Problem solving capabilities
• Excellent proficiency in Microsoft Excel, Word, PowerPoint, Outlook and Teams
• Comfortable working with large datasets and multiple systems
• Excellent written and verbal communication skills
• Logical and developed analytical approach
• Experience with PowerBi advantageous
• Experience with BRC, IFS, ISO certification systems
• Experience with CRM systems, such as Salesforce

What’s in it for you

At TWE, we’re bold in our ambitions and passionate about our brands. You’ll be part of a collaborative, inclusive culture with opportunities to grow, innovate, and make a real impact in one of the world\’s most dynamic wine companies.

You’ll also get

• Access to the world’s most celebrated wines through our employee product allowance
• True flexibility in determining how, when and where you work to achieve your potential
• Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
• Opportunity to build a career across multiple functions (we’re really good at doing this!)
• Structured development programs to support your health, wellbeing and career
• “TWEforME Day” – an additional day of leave each year, for you to do you

Culture

We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.

Inclusion and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact [e-mail], quoting the job title and reference number.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

Application Process

Interviews for this role are scheduled to take place on Monday 6th October 2025. Although this may be subject to change, we do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today!