QA Analyst - Drive Quality & Operational Excellence (Hybrid)

ADP; Staines-upon-Thames; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global human resources services provider is seeking a detail-oriented Quality Assurance Analyst to enhance operational excellence within their team. This role includes conducting quality audits, coaching associates, and analyzing compliance metrics to ensure high-quality service delivery. The ideal candidate will have over 2 years of experience in quality assurance and will thrive in a hybrid working environment, offering both in-office and remote flexibility. This position provides substantial opportunities for professional growth and development.

Benefits

25 days holiday with buy/sell options

Private medical insurance

Excellent pension scheme

Subsidized gym access

Employee discount portal

Annual bonus scheme

Qualifications

• 2+ years of experience in a quality assurance, operational audit, or compliance role.
• Exposure to service delivery environments focused on quality control.
• Ability to interpret data and identify trends.

Responsibilities

• Conduct detailed quality reviews and audits of service workflows.
• Provide coaching and support to associates based on quality findings.
• Collect and analyze quality metrics to identify trends.

Skills

Attention to detail

Quality audits experience

Analytical mindset

Effective communication

Coaching abilities

Familiarity with quality assurance frameworks

Tools

Six Sigma

Lean methodologies

Job description

A global human resources services provider is seeking a detail-oriented Quality Assurance Analyst to enhance operational excellence within their team. This role includes conducting quality audits, coaching associates, and analyzing compliance metrics to ensure high-quality service delivery. The ideal candidate will have over 2 years of experience in quality assurance and will thrive in a hybrid working environment, offering both in-office and remote flexibility. This position provides substantial opportunities for professional growth and development.