QA Administrator (Clinical Governance)

NHS; Marlborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider in Marlborough is seeking a part-time Quality Assurance Administrator. This non-clinical role involves maintaining accurate patient records and ensuring optimal health screening processes. The successful applicant will work 22.5 hours a week with flexible days. Essential qualifications include good educational standards with GCSE Maths and English. Experience with computerized recording systems is vital. The role provides an excellent opportunity for professional development within a supportive team environment.

Qualifications

• Practical experience of computerised recording systems.
• Good educational background including GCSEs in English and Mathematics.

Responsibilities

• Summarise contents of medical records and update electronic records.
• Assist with clinical correspondence processing.
• Ensure uptake of health promotion initiatives.
• Manage long-term conditions registers and patient reviews.
• Maintain QOF registers and conduct recall services.

Skills

Practical experience of computerised recording systems

Education

Good standard of general education

GCSE Mathematics C or above

GCSE English C or above

Job description

Job summary

Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a Quality Assurance administrator to join our team.

This is a non-clinical administrative role, working for 22.5 hours a week, ideally over 3 days, with flexibility on working days between Monday and Friday.

This role plays a key part in optimising the health of our patients with chronic and life‑long conditions as well as contributing to the health of our wider population. You will cover named medical conditions, health screening and immunisations rotating each year. You will work among a great team of professionals in a flexible environment and have opportunities to develop.

The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare a conviction, caution or pending police action could disqualify the applicant for employment.

Interviews for this role will take place on Friday 16th January 2026 – please advise in your application if you are not available on this date.

Responsibilities

• Summarise contents of paper medical records and add relevant information to the patient's electronic record.
• Assist with processing clinical correspondence (e.g., from hospitals), adding relevant information to the patient record and flagging any actions to the appropriate clinician.
• Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations.
• Contribute to the achievement of the Quality and Outcomes Framework (QOF) by managing continuous call, recall, and monitoring processes. This includes managing and maintaining long‑term conditions registers and inviting patients for annual reviews.
• Maintain accurate and up‑to‑date QOF registers, undertake calls and recalls services, monitor progress toward targets, and run searches to identify coding errors.
• Provide enhanced services administration: calls and recalls, monitor enhanced service targets, ensure monthly and quarterly data returns are accurate and timely.
• Receive, process, clinically code, and save relevant medical information from clinical correspondence; pass any arising actions to the appropriate clinician.
• Summarise newly registered patients’ paper records, review the full record, produce an accurate summary of past medical history, and code relevant information into the electronic record.
• Carry out any duties reasonably requested by Partners or Practice Management.

Qualifications

• Good standard of general education.
• GCSE Mathematics C or above (or equivalent).
• GCSE English C or above (or equivalent).

Essential Experience

• Practical experience of computerised recording systems.

Desirable Experience

• Work in a medical/clinical field, with necessary clinical training.
• Experience of complex administration and record keeping in a primary care setting.
• Experience of working within General Practice.
• Experience of using own initiative.

Desirable Qualifications

• CLAIT/ECDL qualification.

Confidentiality

In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They expect staff to respect their privacy and act appropriately. The post holder may have access to confidential information regarding patients, carers, staff, and the business of the Practice. All such information is to be regarded as strictly confidential and may only be divulged to authorised persons in accordance with Practice policies and procedures.

Employment Details

Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Part‑time, Flexible working
Reference number: A0997‑25‑0011

Location

George Lane, Marlborough, Wiltshire, SN8 4BY
Pewsey Surgery, High Street, Pewsey, Wiltshire, SN9 5AQ

Application

Employer: Kennet and Avon Medical Partnership
Website: https://www.kamp.nhs.uk/