QA Administrator (Clinical Governance)

Kennet and Avon Medical Partnership; Marlborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A general medical practice in Marlborough is seeking a Quality Assurance administrator to support non-clinical operations for 22.5 hours a week. This role involves summarising patient records, processing clinical correspondence, and ensuring high standards in patient care through Quality and Outcomes Framework management. The successful candidate will join a friendly and dynamic team, providing opportunities for professional development with generous employee benefits.

Benefits

Generous holiday allowance

Membership of the NHS pension scheme

Regular wellbeing activities

Qualifications

• Experience of working within General Practice.
• Clerical training relevant to clinical settings.

Responsibilities

• Summarise paper medical records into electronic systems.
• Process clinical correspondence and relevant medical info.
• Ensure accuracy of Quality and Outcomes Framework (QOF) registers.

Skills

Practical experience of computerised recording systems

Experience in a medical/clinical field

Complex administration and record keeping

Using own initiative

Education

Good standard of general education

GCSE Mathematics C or above

GCSE English C or above

Job description

Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a Quality Assurance administrator to join our team.

This is a non-clinical administrative role, working for 22.5 hours a week, ideally over 3 days, with flexibility on working days between Monday and Friday.

This role plays a key part in optimising the health of our patients with chronic and life-long conditions as well as contributing to the health of our wider population. You will cover named medical conditions, health screening and immunisations rotating each year. You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.

The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare conviction, caution or pending police action could disqualify the applicant for employment.

Interviews for this role will take place on Friday 16th January 2026 - please advise in your application if you are not availble on this date.

Main duties of the job

As a QA administrator you will follow quality assurance processes which are designed to ensure that standards of care are maintained and improved, to minimise errors and provide patient safety and quality of care.

Your main roles will be to:

• Summarise contents of paper medical records and add relevant information to the patient's electronic record.
• Assist with processing clinical correspondence, eg from hospitals, adding relevant information to the patient record and flagging any actions to the appropriate clinician.
• Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations.
• Contribute to the achievement of The Quality and Outcomes Framework (QOF) by managing continuous call, recall and monitoring processes. This consists of managing and maintaining our long term conditions registers and inviting patients for annual reviews.

For more information, please see the full job description in this listing.

About us

Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.

The successful candidate for this role will join a fantastic team- we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.

KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.

KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.

New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.

Job responsibilities

Duties and Responsibilities:

QOF Administration

• Ensure all QOF registers are accurate, complete and up to date
• Undertake a comprehensive and effective call and recall service for all QOF requirements
• Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner
• Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate
• Regularly review missed income reports to ensure all registers are fully populated
• Undertake a comprehensive and effective call and recall service for all enhanced services requirements
• Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner
• Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity
• Where such returns are extracted automatically from S1 by the commissioning organisation, check for and follow through with the commissioning organisation, any material discrepancies between those extracts and the practice’s own internal searches

Clinical Correspondence

• Receive clinical correspondence from a variety of sources
• Process, clinically code and save to the patient notes any relevant medical information
• As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information

Notes Summarising

• Receive paper records for all newly registered patients
• Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patients past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn't comply with KAMP protocol

Other

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Experience

• Practical experience of computerised recording systems
• Work in a medical / clinical field, with necessary clinical training
• Experience of complex administration and record keeping in a primary care setting
• Experience of working within General Practice
• Experience of using own initiative

Qualifications

• Good standard of general education
• GCSE Mathematics C or above (or equivalent)
• GCSE English C or above (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.